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    Jellyfin Forum Support Troubleshooting 265 media wont play.

     
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    265 media wont play.

    Staticvi
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    Junior Member

    Posts: 4
    Threads: 2
    Joined: 2024 Jul
    Reputation: 0
    #1
    2025-01-10, 09:26 PM (This post was last modified: 2025-01-10, 09:28 PM by Staticvi. Edited 2 times in total.)
    Jellyfin: 10.10.3  running in docker compose linux.io
    OS :  ubuntu 20.04 
    cpu : n5105
    problem is on web browsers or phones. works fine when using Nvidia shield or desktop app.


    I am trying to make it so I can watch my shows when using the webrowser but it will not seem to work. I belive I have all my settings correct also hw transcoding. 
    compose file:
    Code:
    services:
      jellyfin:
        image: lscr.io/linuxserver/jellyfin:latest
        container_name: jellyfin
        environment:
          - PUID=1000
          - PGID=1000
          - TZ=America/New_York
          - DOCKER_MODS=linuxserver/mods:jellyfin-opencl-intel
        volumes:
          - /opt/stacks/jellyfin:/config
          - /tank/data/media/tv:/data/tv
          - /tank/data/media/movies:/data/movies
        ports:
          - 8096:8096
          - 8920:8920 #optional
          - 7359:7359/udp #optional
          - 1900:1900/udp #optional
        devices:
          - /dev/dri/renderD128:/dev/dri/renderD128
          - /dev/fb0:/dev/fb0
        restart: unless-stopped
    networks: {}
    when loading a video that's h265 it pops up and says " Playback Failed due to a fatal player error." 
    Im not sure how yall want logs posted.. 
    .txt   jellyfin logs.txt (Size: 13.02 KB / Downloads: 37)
    settings
    [img] https://ibb.co/QMtWzSm [/img]
    TheDreadPirate
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    Community Moderator

    Posts: 15,375
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #2
    2025-01-10, 09:35 PM
    The N5105 does not support low power encoding for HEVC. Uncheck "Enable Intel Low-Power HEVC hardware encoder"
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Staticvi
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    Junior Member

    Posts: 4
    Threads: 2
    Joined: 2024 Jul
    Reputation: 0
    #3
    2025-01-10, 10:05 PM
    (2025-01-10, 09:35 PM)TheDreadPirate Wrote: The N5105 does not support low power encoding for HEVC.  Uncheck "Enable Intel Low-Power HEVC hardware encoder"
    will do, but also disabling subtitles got the video to play... so I'm not sure whats going on there.
    TheDreadPirate
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    Community Moderator

    Posts: 15,375
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #4
    2025-01-10, 10:11 PM
    It was probably transcoding to burn in the subtitles.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
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