Playback Error

[Cannedheat]

Hello, 

I have been using Jellyfin on my OMV6 NAS for years and after a recent update I now get this error when trying to stream about three video files but not all, some videos still play fine but since the update I cannot get certain types to stream at all. I just get this error from a pop-up after it tries to play the video:

'Playback Error This client isn't compatible with the media and the server isn't sending a compatible media format.'

I have attached my logs from docker to see if that can help diagnose the issue. 

I have already changed the audio channel to 5.1 in the Playback settings but that didnt help. 

Any assistance is appreciated.

C.

[Host-in-the-Shell]

Code:

[15:29:19]TranscodeReason=VideoCodecNotSupported, AudioCodecNotSupported )

These codecs in particular seem to be causing the playback issue, as they appear to be unsoported. Could you perhaps share your hardware specs and playback settings?

That said, many NAS tend to include underpowered hardware, and specially if we're talking about an aging NAS now. Check your specs against the recommended ones.

[TheDreadPirate]

We would need the ffmpeg log to see the exact reason ffmpeg is failing to transcode. If you're using OMV I'm assuming Jellyfin is running in docker? Double check the GPU passthrough and Nvidia drivers and container toolkit.

[Cannedheat]

Thanks for the reply. Yes I have Jellyfin running from Docker using the latest image. I am running my system on an old PC with an i7 (cant remember but two gens old) with 32gb of ram, 6 tb raid array, and an older Nvidia graphics card likely about two gens old as well. I am likely due to throw a newer GPU in there because of the 4k content but so far it has kept up until I did a big update to OMV last week.

I am not sure how else to check the nvidia settings but attached is an image I pulled via SSH (jellyfin nvidia).

And attached are my Jellyfin app settings (jellyfin settings).

My ffmpeg log is also attached. I appreciate the help but I am starting to think this is a driver issue perhaps.

[TheDreadPirate]

Your GPU driver version is pretty old. I wonder if the nvidia container toolkit updated and no longer supports such an old driver.

A specific GPU model is needed. The nvidia-smi cut off the full model name. As long as the GPU is Pascal (1000 series) and newer, update your GPU drivers. 470 is super old.

[Cannedheat]

Thanks for the reply. I believe my GPU is a GTX 650 Ti. What is the best driver package I should be using and what's the best command to accomplish this from SSH terminal. Anything I have tried doesn't let me change the driver version.

[TheDreadPirate]

A 650 is more than two generations old. Like 7 generations old. I wonder the nvidia container toolkit got updated and depreciated your driver version.

What CPU do you have?