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    Jellyfin Forum Support Troubleshooting Android App Webview crash

     
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    Android App Webview crash

    Android app doesn't open and reports Webview crashed
    heiyos
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    Junior Member

    Posts: 3
    Threads: 1
    Joined: 2023 Aug
    Reputation: 0
    #1
    2023-08-09, 08:39 PM
    The app crashes on all my Android devices. It just closes right away and I'll get a popup that my WebView version is causing the app to crash.

    Details about the setup:
    Jellyfin server:
    Version: 10.8.10
    Operating System: Linux (Unraid docker install linuxserver repo)
    Architecture: X64

    Android Info:
    Jellyfin version: Latest version from play store (v2.5.0)
    Android System WebView: v115.0.5790.166
    Android 13 on Samsung S22Ultra

    I tried the beta version of both the Jellyfin and WebView and that doesn't seem to resolve the issue. I am seeing the same behaviour on 2 of my other android tablet. The android TV version of the app seems to be working fine on my Chromecast with Google TV
    TheDreadPirate
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    Community Moderator

    Posts: 15,375
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #2
    2023-08-09, 08:48 PM
    Isn't 2.5.2 the latest android version?

    Try clearing the cache/storage for the jellyfin app on your phone.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    heiyos
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    Junior Member

    Posts: 3
    Threads: 1
    Joined: 2023 Aug
    Reputation: 0
    #3
    2023-08-09, 08:58 PM
    Oh, I made a mistake. I do have 2.5.2 installed on my phone.
    Clearing the data on for the app allows me to go to the server select screen, but it then crashes after I enter my server's URL.

    I did notice that the app works fine if I use the local IP, but it crashes if I try to connect using my personal domain. Google did recently add my domain as unsafe, not sure if that is what's causing the app to crash.
    TheDreadPirate
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    Community Moderator

    Posts: 15,375
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #4
    2023-08-09, 09:07 PM
    That is probably the problem. If I recall correctly, Android uses Google DNS by default. If you change the system wide DNS to something else, like cloudflare, what happens?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    heiyos
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    Junior Member

    Posts: 3
    Threads: 1
    Joined: 2023 Aug
    Reputation: 0
    #5
    2023-08-09, 09:20 PM
    I changed my DNS to use cloudflare and the app still crashes. I guess the Webview just stops and the app crashes?
    TheDreadPirate
    Offline

    Community Moderator

    Posts: 15,375
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #6
    2023-08-09, 10:25 PM
    Your domain being flagged as suspicious is probably shared with other services. Not sure how to get around that other than to get a new domain.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
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