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    Jellyfin Forum Support Troubleshooting AV1 file plays in Chrome but not on mobile

     
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    AV1 file plays in Chrome but not on mobile

    goerdi
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    Posts: 119
    Threads: 37
    Joined: 2024 Aug
    Reputation: 1
    Country:Germany
    #1
    2025-08-31, 04:19 PM
    Hi !

    I have several AV1 Files which im able to play in the browser on m (old) laptop using chrome, but the do not play on my mobile (s25)
    all of them seems to be AV1 Vision Profile 8.1 (HDR10)

    Is it possible to fix this without reencode it?

    Ciao Gerd
    I7-8700 / 32GB Ram
    Intel A380 / Ubuntu 24.04
    16 TB NAS TS-253
    2 TB NVME  / 2 TB SSD
    bitmap
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    Posts: 1,062
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    Joined: 2023 Jul
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    #2
    2025-08-31, 06:16 PM
    This could be an issue with either DV (but shouldn't be) or the AV1 codec. Since the S25 doesn't support DV, it should fall back to the HDR10 metadata. Additionally, it supports hardware AV1 decoding. Could you provide your Jellyfin logs and ffmpeg logs (if present) for the failed playback? Upload to somewhere like privatebin.net.
    Jellyfin 10.10.7 LSIO Docker | Ubuntu 24.04 LTS | i7-13700K | Arc A380 6 GB | 64 GB RAM | 79 TB Storage

    [Image: AIL4fc84QG6uSnTDEZiCCtosg7uAA8x9j1myFaFs...qL0Q=w2400]
    goerdi
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    Posts: 119
    Threads: 37
    Joined: 2024 Aug
    Reputation: 1
    Country:Germany
    #3
    2025-08-31, 06:27 PM (This post was last modified: 2025-08-31, 06:29 PM by goerdi. Edited 1 time in total.)
    Hi !

    This is a problem... there is no transcode log and in the jellyfin log i see only when i ended to try to play....
    on the phone i haven an endless loop untill i exit...

    [2025-08-31 20:22:28.584 +02:00] [INF] User policy for "gerd". EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
    [2025-08-31 20:22:28.584 +02:00] [INF] RemoteClientBitrateLimit: 10000000, RemoteIP: "127.0.0.1", IsInLocalNetwork: True
    [2025-08-31 20:23:11.397 +02:00] [INF] Playback stopped reported by app "Jellyfin Android" "2.6.3" playing "Mission: Impossible". Stopped at "0" ms


    BTW: DV 10.1 (HDR10) plays on mobile phone....

    Ciao Gerd
    I7-8700 / 32GB Ram
    Intel A380 / Ubuntu 24.04
    16 TB NAS TS-253
    2 TB NVME  / 2 TB SSD
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