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    Jellyfin Forum Support Troubleshooting Can no longer access jellyfin

     
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    Can no longer access jellyfin

    Jellyfin stopped working all of a sudden after no change and i cant access it via a browser or app.
    prof.mors
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    Junior Member

    Posts: 2
    Threads: 1
    Joined: 2025 Apr
    Reputation: 0
    #1
    2025-04-18, 09:52 AM
    Hello,

    Thanks for reading my post,

    I have an issue, i was watching something on jellyfin via my roku box and all of a sudden it stopped working, I lost access to my server. i ssh in to my server and i had access. i run a few things from this one server and one of them is jellyfin. 

    I checked 3 computers web browsers and none of them can access jellyfin. i ran systemctl status jellyfin and i got this 

    × jellyfin.service - Jellyfin Media Server
        Loaded: loaded (/lib/systemd/system/jellyfin.service; enabled; vendor preset: enabled)
        Drop-In: /etc/systemd/system/jellyfin.service.d
                └─jellyfin.service.conf
        Active: failed (Result: core-dump) since Fri 2025-04-18 09:31:19 UTC; 18min ago
        Process: 2614 ExecStart=/usr/bin/jellyfin $JELLYFIN_WEB_OPT $JELLYFIN_FFMPEG_OPT $JELLYFIN_SERVICE_OPT $JELLYFIN_NO>
      Main PID: 2614 (code=dumped, signal=ABRT)
            CPU: 296ms

    Apr 18 09:31:19 lagertha systemd[1]: jellyfin.service: Scheduled restart job, restart counter is at 5.
    Apr 18 09:31:19 lagertha systemd[1]: Stopped Jellyfin Media Server.
    Apr 18 09:31:19 lagertha systemd[1]: jellyfin.service: Start request repeated too quickly.
    Apr 18 09:31:19 lagertha systemd[1]: jellyfin.service: Failed with result 'core-dump'.
    Apr 18 09:31:19 lagertha systemd[1]: Failed to start Jellyfin Media Server.

    i have read a few posts but am not sure what to try first. i did see one post saying check the cache directory in /var/cache and look at the jellyfin folder which i did, the post said the  usern and group on that directory should be jellyfin:jellyfin  mine is jellyfin:adm  could this be the issue? 

    I dont want to go around and change things that could make things worse. 

    Thank you to anyone reading.

    Thanks!
    TheDreadPirate
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    Community Moderator

    Posts: 15,375
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #2
    2025-04-18, 02:24 PM
    Can you run this command and then share the output saved to the text file to privatebin.net?

    Code:
    sudo journalctl -u jellyfin -n 500 --no-pager > /tmp/jellyfinLogs.txt
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    prof.mors
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    Junior Member

    Posts: 2
    Threads: 1
    Joined: 2025 Apr
    Reputation: 0
    #3
    2025-04-18, 02:51 PM
    Thanks for the quick reply

    https://privatebin.net/?9dd877c4dc4737c9...VA5jjbcraU

    Thanks
    TheDreadPirate
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    Community Moderator

    Posts: 15,375
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #4
    2025-04-18, 09:01 PM
    Did your disk fill up recently? It looks like one or more of the XMLs in /etc/jellyfin are empty or corrupt. You can safely delete all the XMLs in that directory. They will be regenerated with default values.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
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