Can't add new media files

[rvmeush]

I am using a Docker version of Jellyfin 10.9.6 on my Synology NAS.   I find that when I add new files to the Video media folder they are not showing up when I browse my Jellyfin server online.    I'm not sure when this started happening, but I also discovered that the Music folder I had in the Media directory has disappeared in Jellyfin.  The Music folder still exists when I browse the media directory on my NAS, but Jellyfin doesn't recognize it anymore.

Can any offer advice for restoring correct operation or at least how to diagnose the problem?

Thanks.

[34626]

Welcome to :-)

For us to help you we need to know more, like your docker configuration file?

Can you see the media using somekinda file explorer in the Synology web interface or with what ever method you use to transfer the media to your nas?

[rvmeush]

I can see all the files I have added to the Jellyfin media folder on my NAS.

I have a screenshot of the Jellyfin file folders which includes a config folder that includes other. I'm not sure how to attach that screenshot to this post. I can forward additional information is there is a specific file content that would be useful - such as the system.xml file which begins with the following few lines:
<?xml version="1.0" encoding="utf-8"?>
<ServerConfiguration xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<LogFileRetentionDays>3</LogFileRetentionDays>
<IsStartupWizardCompleted>true</IsStartupWizardCompleted>
<CachePath>/cache</CachePath>
<EnableMetrics>false</EnableMetrics>
<EnableNormalizedItemByNameIds>true</EnableNormalizedItemByNameIds>
<IsPortAuthorized>true</IsPortAuthorized>
<QuickConnectAvailable>false</QuickConnectAvailable>
<EnableCaseSensitiveItemIds>true</EnableCaseSensitiveItemIds>
<DisableLiveTvChannelUserDataName>true</DisableLiveTvChannelUserDataName>
<MetadataPath>/config/metadata</MetadataPath>
<MetadataNetworkPath />

Please let me know what else you would like to see.

Regards,


Bob

[34626]

In Jellyfin, go to dashboard > Library > select the library with the issue and click edit, then remove the source of the librarys media and add it over, but when doing so, when see if you can see the folders there if your movies are in folders.

It could be a permission related issue, but i dont know what to do in the Synology unit.

Recently i had troubles with some metadata in a library where i ended up removing the source inside the library and added it again which solved the issue with the metadata.

[rvmeush]

I tried removing the video movie folder path and then re-enabling it. I don't see any changes in behavior. I am still not able to see new videos added to the folder.
I looked at the Jellyfin Scheduled task page and the item for Scan Media Library always shows in red letters as "Failed". I'm not sure how to force a scan of the library other than doing the Scan buttons in the Libraries section of the Jellyfin menu.

Any other thoughts for things to check?

[TheDreadPirate]

Can you share your Jellyfin logs via pastebin?

[rvmeush]

I copied the latest log into pastebin

see if this will work - https://pastebin.com/gWjkb1L0

[TheDreadPirate]

That log doesn't contain anything useful. Can you rescan your library and then copy the log after the scan "completes"?

[rvmeush]

I believe I have found the solution to the problem. The solution is described at https://github.com/jellyfin/jellyfin/issues/11528. It talks about changing the Jellyfin DOTNET_SYSTEM_GLOBALIZATION_INVARIANT to 0 as opposed the setting of 1 in the Jellyfin configuration data.
I did this change and now my videos are being detected by Jellyfin library scans, and the movies seem to play correctly.
This fix might be useful for others as well.