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    Jellyfin Forum Support Troubleshooting Can't connect to Jellyfin

     
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    Can't connect to Jellyfin

    But I can connect to Plex running on the same machine
    Ulysses
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    #1
    2024-10-02, 03:37 AM
    Google Fiber "upgraded" me to the Nest Wifi Pro in place of my old Google Fiber network box. 

    Since then I cannot access Jellyfin any way other than through localhost:8096. From the machine the server is running on I can go to localhost, but if I use the local IP, it loads the Sign In page, but when I go to sign in I get "Connection Failure We're unable to connect to the selected server right now. Please ensure it is running and try again.". If I try to access it through my phone on the app I get an error that it cannot connect. If I try through the phone browser I get a site can't be reached error. 

    Now, the odd thing is that Plex is hosted on the same machine and it works just fine on all the devices on the network. Everything is on the same subnet. 

    My network configuration is like this: Google Fiber Jack > Nest Wifi Pro > TP-Link 5 port switch > Server. I have a 2nd Nest Wifi Pro set up as a mesh access point. There are a few other things connected to the switch. The switch has no fancy settings other than loop detection. 

    I can ping the machine that Jellyfin is hosted on with my phone. The Jellyfin server is allowed in my firewall. It was working fine until that Nest Wifi Pro was installed, but it's the only thing that seems to not be working.
    TheDreadPirate
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    #2
    2024-10-02, 01:04 PM
    Try clearing your browser cache/site data. Same with your phone's jellyfin app.

    [Image: attachment.php?aid=5082]
    [Image: attachment.php?aid=5083]
    [Image: attachment.php?aid=5084]
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
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