Can't play movie (2160p HDR H265 mkv 90Gb) on Android/LG WebOS/PC Web

[Norrodar]

Hey

I'm trying to play Wolf of Wall Street and no player (Android, LG WebOS, PC Web) is able to play it.

Android: endless loading
LG WebOS: endless loading
PC Web: error (fatal error)

I'm providing all logs and media-info, because I think it has something to do with the h265-codec or file-size. Other movies/series with similar codec/size/etc. have the same issue.
Also Trickplay isn't generating images.

I hope I collected all needed information - if not please ask.

Thanks for your time

[TheDreadPirate]

What are your hardware specs. And did you pass in the GPU into the container? Can you share your docker compose with us?

[Norrodar]

Hey and thanks for your help!

I'm using a Synology NAS 920+:

• CPU: Intel Celeron J4125, 4-Core, 2.0 GHz (base) up to 2.7 GHz (turbo) 
  
• Ram: 20Gb total (14Gb free to use)
  
• Lan: 2x 1Gbps
  
  

GPU Passthrough:

• The Synology DS920+ does not support direct GPU passthrough to Docker containers as it doesn't have a dedicated GPU, and the integrated GPU of the Intel Celeron J4125 is not designed for such purposes.

My Docker-Compose looks like:
volume2 = M.2 SSD
volume1 = HDD (7200rpm, SHR/Raid5)

Code:

services:
  jellyfin:
    image: jellyfin/jellyfin
    container_name: jellyfin
#    user: uid:gid
    network_mode: 'host'
    volumes:
      - /volume2/docker/jellyfin/config:/config
      - /volume2/docker/jellyfin/cache:/cache
      - /volume1/mediathek:/media
#      - /path/to/media2:/media2:ro
    restart: 'unless-stopped'
    # Optional - alternative address used for autodiscovery
#    environment:
#      - JELLYFIN_PublishedServerUrl=http://video2.lan
    # Optional - may be necessary for docker healthcheck to pass if running in host network mode
#    extra_hosts:
#      - "host.docker.internal:host-gateway"

Update:
I just realized that the devices-entries are missing, so I added:

Code:

    devices:
      - /dev/dri:/dev/dri #optional
      - /dev/dri/renderD128:/dev/dri/renderD128
      - /dev/dri/card0:/dev/dri/card0

Now LG WebOS: Can't play because media is not supported from this device (TV).
Android still the same: Audio, but no image/video

[TheDreadPirate]

The devices section only needs to be one line.

Code:

devices:
      - /dev/dri:/dev/dri #optional

Share your new logs now that the GPU is passed into the container.

[Norrodar]

Hey TheDreadPirate, I'd a few days off, sorry

I also used my time to start over the whole jellyfin-topic.
Now my movies/series are all working!
Except on the web-client, where the 4k movies are laggy every 3-5secs for 1-2secs. CPU is only at 60%, Ram is at about 11/20Gb, HDDs 3-7Mb/s read/write.
The LG WebOS also has rarely lagging in moments where lots is happening on the image.
Android seems to be totally fine.

I'm trying to reproduce it and to generate a log.

All the best,
Norro

---

For Googlers:

I'm using a Synology DS920+ NAS (20Gb Ram) with a "Cache-SSD" as Volume2 (see github-Repo for a howto) for my Docker-Containers (using Portainer).

My docker-compose (stack) looks like this:

Code:

services:
  jellyfin:
    image: jellyfin/jellyfin
    container_name: jellyfin
    environment:
      - TZ=Europe/Berlin
      - LIBVA_DRIVER_NAME=iHD
    network_mode: 'host'
    volumes:
      - /volume2/docker/jellyfin/config:/config
      - /volume2/docker/jellyfin/cache:/cache
      - /volume1/mediathek:/media
    devices:
      - /dev/dri:/dev/dri
    restart: 'unless-stopped'

For Jellyfin itself you have to use settings like this. You've to find out what your CPU is capable of, you can find a list here: https://en.wikipedia.org/wiki/Intel_Quick_Sync_Video

Hardware Decoding
Enable hardware decoding for:

• H264
  
• HEVC
  
• MPEG2
  
• VC1
  
• VP8
  
• VP9
  
• HEVC 10bit
  
• VP9 10bit
  
• Prefer OS-native DXVA or VA-API hardware decoders
  

Hardware Encoding Options

• Enable hardware encoding
  
• Allow encoding in HEVC format
  
• Enable VPP tone mapping
  

Make sure to set the hardware acceleration to "Intel QuickSync (QSV)" in the Jellyfin settings under "Playback."

[TheDreadPirate]

Most streaming devices/smart TVs have a max bit rate they can handle and I'm wondering if you're bumping up on the limit. Since the bit rate advertised in the media info of a file is the AVERAGE bit rate. Scenes with a lot of motion will spike the bit rate while still scenes will use less.