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    Useful Links Forum Website GitHub Status Translation Features Team Rules Help Feeds
    Jellyfin Forum Support Troubleshooting Cannot Play Medial Files-Fatal Player Error

    Pages (2): 1 2 Next »

     
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    Cannot Play Medial Files-Fatal Player Error

    Player Fatal Error
    Melanie
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    Junior Member

    Posts: 10
    Threads: 1
    Joined: 2024 Aug
    Reputation: 0
    #1
    2024-08-25, 11:40 PM
    Hello,

    I am having issues playing my media file on Jellyfin current version updated new hard drive as well no issues with the drive but when I click play in the file I get an error ftal player error? Can anyone please help a lady out? Windows all updated I am attaching logs hope someone can help me asapSmiling-face?


    Kind Reagrds,
    Mel Weary-face


    Logs:

     {"Protocol":0,"Id":"95a6ba8a460b116f0fea78fdaf1e4284","Path":"D:\\The Adventures of Tintin\\S01\\The Adventures of Tintin_S01E01_The crab with the golden claws - part 1.mp4","EncoderPath":null,"EncoderProtocol":null,"Type":0,"Container":"mov,mp4,m4a,3gp,3g2,mj2","Size":1825558912,"Name":"The Adventures of Tintin_S01E01_The crab with the golden claws - part 1","IsRemote":false,"ETag":"8d6d447870c54a5072dfdf511186765e","RunTimeTicks":15632000000,"ReadAtNativeFramerate":false,"IgnoreDts":false,"IgnoreIndex":false,"GenPtsInput":false,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"RequiresOpening":false,"OpenToken":null,"RequiresClosing":false,"LiveStreamId":null,"BufferMs":null,"RequiresLooping":false,"SupportsProbing":true,"VideoType":0,"IsoType":null,"Video3DFormat":null,"MediaStreams":[{"Codec":"h264","CodecTag":"avc1","Language":"und","ColorRange":null,"ColorSpace":"bt709","ColorTransfer":"bt709","ColorPrimaries":"bt709","DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Comment":null,"TimeBase":"1/12800","CodecTimeBase":null,"Title":null,"VideoRange":1,"VideoRangeType":1,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":null,"LocalizedDefault":null,"LocalizedForced":null,"LocalizedExternal":null,"LocalizedHearingImpaired":null,"DisplayTitle":"1080p H264 SDR","NalLengthSize":"4","IsInterlaced":false,"IsAVC":true,"ChannelLayout":null,"BitRate":9112423,"BitDepth":8,"RefFrames":1,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":true,"IsForced":false,"IsHearingImpaired":false,"Height":1080,"Width":1920,"AverageFrameRate":25,"RealFrameRate":25,"Profile":"High","Type":1,"AspectRatio":"16:9","Index":0,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":"yuv420p","Level":40,"IsAnamorphic":null},{"Codec":"eac3","CodecTag":"ec-3","Language":"eng","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Comment":null,"TimeBase":"1/48000","CodecTimeBase":null,"Title":"USP Sound Handler","VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":null,"LocalizedDefault":"Default","LocalizedForced":null,"LocalizedExternal":"External","LocalizedHearingImpaired":null,"DisplayTitle":"USP Sound Handler - English - Dolby Digital\u002B - Stereo - Default","NalLengthSize":null,"IsInterlaced":false,"IsAVC":null,"ChannelLayout":"stereo","BitRate":224000,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":2,"SampleRate":48000,"IsDefault":true,"IsForced":false,"IsHearingImpaired":false,"Height":null,"Width":null,"AverageFrameRate":null,"RealFrameRate":null,"Profile":null,"Type":0,"AspectRatio":null,"Index":1,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null},{"Codec":"png","CodecTag":null,"Language":null,"ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Comment":null,"TimeBase":"1/90000","CodecTimeBase":null,"Title":null,"VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":null,"LocalizedDefault":null,"LocalizedForced":null,"LocalizedExternal":null,"LocalizedHearingImpaired":null,"DisplayTitle":null,"NalLengthSize":null,"IsInterlaced":false,"IsAVC":null,"ChannelLayout":null,"BitRate":null,"BitDepth":null,"RefFrames":1,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":false,"IsForced":false,"IsHearingImpaired":false,"Height":375,"Width":500,"AverageFrameRate":null,"RealFrameRate":90000,"Profile":null,"Type":3,"AspectRatio":"4:3","Index":2,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":"rgb24","Level":-99,"IsAnamorphic":null}],"MediaAttachments":[{"Codec":"png","CodecTag":"[0][0][0][0]","Comment":null,"Index":2,"FileName":null,"MimeType":null,"DeliveryUrl":null}],"Formats":[],"Bitrate":9342675,"Timestamp":null,"RequiredHttpHeaders":{},"TranscodingUrl":null,"TranscodingSubProtocol":0,"TranscodingContainer":null,"AnalyzeDurationMs":null,"DefaultAudioStreamIndex":null,"DefaultSubtitleStreamIndex":null}

    ffmpeg -analyzeduration 200M -probesize 1G -fflags +genpts  -i file:"D:\The Adventures of Tintin\S01\The Adventures of Tintin_S01E01_The crab with the golden claws - part 1.mp4" -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:1 -map -0:s -codec:v:0 copy -bsf:v h264_mp4toannexb -start_at_zero -codec:a:0 libfdk_aac -ac 2 -ab 256000 -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 6 -hls_segment_type fmp4 -hls_fmp4_init_filename "C:\Users\digit\AppData\Local\Jellyfin\transcodes\b773e4aac5ed8aa413fa86500e90313a-1.mp4" -start_number 0 -hls_segment_filename "C:\Users\digit\AppData\Local\Jellyfin\transcodes\b773e4aac5ed8aa413fa86500e90313a%d.mp4" -hls_playlist_type vod -hls_list_size 0 -y "C:\Users\digit\AppData\Local\Jellyfin\transcodes\b773e4aac5ed8aa413fa86500e90313a.m3u8"


    ffmpeg version 6.0.1-Jellyfin Copyright © 2000-2023 the FFmpeg developers
      built with gcc 13-win32 (GCC)
      configuration: --prefix=/opt/ffmpeg --arch=x86_64 --target-os=mingw32 --cross-prefix=x86_64-w64-mingw32- --pkg-config=pkg-config --pkg-config-flags=--static --extra-version=Jellyfin --disable-ffplay --disable-debug --disable-doc --disable-sdl2 --disable-ptx-compression --disable-w32threads --enable-pthreads --enable-shared --enable-lto --enable-gpl --enable-version3 --enable-schannel --enable-iconv --enable-libxml2 --enable-zlib --enable-lzma --enable-gmp --enable-chromaprint --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libass --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libwebp --enable-libvpx --enable-libzimg --enable-libx264 --enable-libx265 --enable-libsvtav1 --enable-libdav1d --enable-libfdk-aac --enable-opencl --enable-dxva2 --enable-d3d11va --enable-amf --enable-libvpl --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc
      libavutil      58.  2.100 / 58.  2.100
      libavcodec    60.  3.100 / 60.  3.100
      libavformat    60.  3.100 / 60.  3.100
      libavdevice    60.  1.100 / 60.  1.100
      libavfilter    9.  3.100 /  9.  3.100
      libswscale      7.  1.100 /  7.  1.100
      libswresample  4. 10.100 /  4. 10.100
      libpostproc    57.  1.100 / 57.  1.100
    fileGrinning-face:\The Adventures of Tintin\S01\The Adventures of Tintin_S01E01_The crab with the golden claws - part 1.mp4: Permission denied
    TheDreadPirate
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    #2
    2024-08-25, 11:51 PM
    Code:
    file: D:\The Adventures of Tintin\S01\The Adventures of Tintin_S01E01_The crab with the golden claws - part 1.mp4: Permission denied

    You need to make sure that you have permissions to read the drive or network share. Whatever your D drive is.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Melanie
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    Junior Member

    Posts: 10
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    Joined: 2024 Aug
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    #3
    2024-08-25, 11:52 PM (This post was last modified: 2024-08-25, 11:54 PM by Melanie.)
    I Am Using Windows 11 64 Bit Pro
    Jellyfin V. 10.9.10 Current Release AMD

    How can I se the drive permission any hints? Where would I need to go?
    Melanie
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    Junior Member

    Posts: 10
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    Joined: 2024 Aug
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    #4
    2024-08-26, 12:02 AM
    The problem is I clicked on properties there is no security for my drive it is Exfat drive? How can I get to that?
    Melanie
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    #5
    2024-08-26, 12:08 AM
    I enabled permissions still did not work?
    Melanie
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    #6
    2024-08-26, 12:22 AM
    I have Exfat drive which still cannot grant permissions as it is already in root as I read online someone please help me?

    Thanks,
    Mel
    TheDreadPirate
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    #7
    2024-08-26, 02:32 PM
    Do you have space on other drives so that you can reformat this drive as NTFS? I can't find any consensus whether Windows can set/change permissions on an exFAT drive.

    If you don't, I'll have to get back to you. When I get home I'll do some testing.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Melanie
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    #8
    2024-08-26, 02:52 PM
    No I don’t have any other how else can I solve this problem and thank you for your help 🙂
    Melanie
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    Joined: 2024 Aug
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    #9
    2024-08-27, 10:54 AM
    Hello,

    So added new drive with music it recognise the disk cedar but won’t play same issues?

    This for sure Jellyfin issues in Windows?

    Hope someone can help me?

    Kind Regards,
    Mel
    Melanie
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    Junior Member

    Posts: 10
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    Joined: 2024 Aug
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    #10
    2024-08-27, 11:30 AM
    Three new drive is exfat Brand New
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