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    Jellyfin Forum Support Troubleshooting cant log in or re-install

     
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    cant log in or re-install

    maaaany problemos..
    chromebacher
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    Junior Member

    Posts: 1
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    Joined: 2025 Sep
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    Country:Denmark
    #1
    Yesterday, 10:31 PM
    Hello
    I changed internet provider, and for some reason I also can not log in.
    I reinstalled,
    I deleted cache
    but it did not help
    I tried find this: C:\ApplicationData\local \Jellyfin\Server\config\system.xml
    I changed IsStartupWizardCompleted>True</IsStartupWizardCompleted - to False
    But it didn't change anything

    If I press Quick connect, I get a code, but where to enter it? as passwords? then it doesn't work..
    If I try "forgot Password" I get this:
    Forgot Password? - Please try again within your home network to initiate the password reset process.
    but.. I am on my home network.. and locally on my pc.. I don't understand this message?

    I tried to set up a new profile; but Jellyfin just stay with a round circle spinnig around forever.. (waited something like 30 min nothing happend at all)
    Then:
    I tried to deinstall, restart and download again, and install.
    But I end up in same place: error: wrong password.. - and no possibilities top create a new profile.
    The "bad" thing, or weird thing is, I have the password, stored on my PC by google, and I also have stored a copy in another place..
    and the even more weird thing, the new install knows my user name... -so something is not deleted somewhere ..
    What can I try now?.. I am totally out of ideas.. 
    It has worked 100% until I got new internet provider, and new router ( same wifi name same login.. my entire house, Home assistant, Philips Hue, Ikea, Shelly devices, inverter, aircon and so on are running but jellyfin is driving me crazy  Upside-down-face

    what to try?
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