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    Jellyfin Forum Support Troubleshooting Database and log issues on JellyFin

     
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    Database and log issues on JellyFin

    Daves
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    #1
    2024-10-03, 06:05 PM
    My current setup is:
    Windows Server 2022 in a VM
    IIS ARR as a reverse proxy
    JellyFin 10.9.10 and 10.9.11 (tried both)

    I have a weird issue, some values in the db just refuse to update, i currently can't: remove devices (only from the proxied version), clear the activity log (both from proxied and localhost), clear the log folder (both proxied or localhost), delete users (only proxied version), remove libraries (proxied only).

    other things work just fine, like updating movie data, adding users and libraries.

    i don't know what to do anymore, i've reinstalled jellyfin 3 times and the logs haven't been helpful so far.
    TheDreadPirate
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    #2
    2024-10-03, 06:20 PM (This post was last modified: 2024-10-03, 06:21 PM by TheDreadPirate. Edited 1 time in total.)
    What do you mean "clear activity log" and "clear log folder"? AFAIK, you can't delete activity entries nor logs from the Jellyfin UI. As for the other issues with libraries, users, and devices that is probably proxy related.

    Do you have URL rewrite installed on IIS? Our IIS documentation is linked below. Including the config for setting up URL rewrite.

    https://jellyfin.org/docs/general/networking/iis/
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Daves
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    #3
    2024-10-03, 08:48 PM
    (2024-10-03, 06:20 PM)TheDreadPirate Wrote: What do you mean "clear activity log" and "clear log folder"?  AFAIK, you can't delete activity entries nor logs from the Jellyfin UI.

    The clean activity log and clear log directory scheduled task

    Quote:Do you have URL rewrite installed on IIS? Our IIS documentation is linked below. Including the config for setting up URL rewrite.

    https://jellyfin.org/docs/general/networking/iis/

    yes

    by the way, i just noticed that sometimes jellyfin doesn't wanna change the movie resolution while playing, this also happens when changing language or adding/removing subtitles midway through a movie
    TheDreadPirate
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    #4
    2024-10-04, 12:20 AM
    Can you share your full jellyfin logs via pastebin?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Daves
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    Posts: 4
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    Joined: 2024 Oct
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    #5
    2024-10-04, 02:46 PM
    (2024-10-04, 12:20 AM)TheDreadPirate Wrote: Can you share your full jellyfin logs via pastebin?


    i managed to find a partial solution, i fixed everything that was broken on the proxied version by adding the DELETE verb to the allowed list in IIS, basically i had disabled every verb other than GET and POST for a website i host, and hadn't realized that i had done so for the entire web server.

    only these tasks remain broken, even when not using jellyfin through the proxy.
       

    what should i look for in the log?
    TheDreadPirate
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    #6
    2024-10-04, 03:53 PM
    (2024-10-04, 02:46 PM)Daves Wrote: what should i look for in the log?

    If I knew I'd tell you to look for it.  But I don't.  But what I do know is what is "normal".  In fact, the jellyfin log may not even contain what we need since the issue is likely in IIS.

    Can you also share your IIS config.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Daves
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    Junior Member

    Posts: 4
    Threads: 1
    Joined: 2024 Oct
    Reputation: 0
    #7
    2024-10-04, 10:02 PM (This post was last modified: 2024-10-04, 10:13 PM by Daves. Edited 1 time in total.)
    (2024-10-04, 03:53 PM)TheDreadPirate Wrote:
    (2024-10-04, 02:46 PM)Daves Wrote: what should i look for in the log?

    If I knew I'd tell you to look for it.  But I don't.  But what I do know is what is "normal".  In fact, the jellyfin log may not even contain what we need since the issue is likely in IIS.

    Can you also share your IIS config.

    Wait, i fixed the issues i had with the proxy, i now get the same results that i get on the non proxied site, the problem with the scheduled tasks also happens in the non-proxied version, i.e. when accessing through http://10.0.0.1:8096 (10.0.0.1 being my jellyfin server's address)
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