2025-06-13, 11:34 PM
(This post was last modified: 2025-06-13, 11:35 PM by jadecase. Edited 1 time in total.)
Hi all, have a major issue that has just cropped up, thank you in advance for the help. I am experiencing server crashing every time i try to play a movie. shows and other videos are completely unaffected. in looking at the logs the issue seems to be with audio transcoding but wondering if the folks here might see something else as I'm no expert. Video transcoding is enabled and works fine on TV Shows and other videos as well. At my wits end here, thank you all for the help.
Ryzen 5 6600H
ffmpeg version 7.0.2-Jellyfin Copyright © 2000-2024 the FFmpeg developers
built with gcc 12 (Debian 12.2.0-14)
configuration: --prefix=/usr/lib/jellyfin-ffmpeg --target-os=linux --extra-version=Jellyfin --disable-doc --disable-ffplay --disable-ptx-compression --disable-static --disable-libxcb --disable-sdl2 --disable-xlib --enable-lto=auto --enable-gpl --enable-version3 --enable-shared --enable-gmp --enable-gnutls --enable-chromaprint --enable-opencl --enable-libdrm --enable-libxml2 --enable-libass --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libharfbuzz --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libdav1d --enable-libsvtav1 --enable-libwebp --enable-libvpx --enable-libx264 --enable-libx265 --enable-libzvbi --enable-libzimg --enable-libfdk-aac --arch=amd64 --enable-libshaderc --enable-libplacebo --enable-vulkan --enable-vaapi --enable-amf --enable-libvpl --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc
libavutil 59. 8.100 / 59. 8.100
libavcodec 61. 3.100 / 61. 3.100
libavformat 61. 1.100 / 61. 1.100
libavdevice 61. 1.100 / 61. 1.100
libavfilter 10. 1.100 / 10. 1.100
libswscale 8. 1.100 / 8. 1.100
libswresample 5. 1.100 / 5. 1.100
libpostproc 58. 1.100 / 58. 1.100
Input #0, matroska,webm, from 'file
data/movies/The (2025)/The (2025) WEBDL-1080p.mkv':
Metadata:
encoder : libebml v1.4.5 + libmatroska v1.7.1
Duration: 02:02:33.92, start: 0.000000, bitrate: 7353 kb/s
Stream #0:0(eng): Video: h264 (High), yuv420p(tv, bt709, progressive), 1920x804 [SAR 1:1 DAR 160:67], 24 fps, 24 tbr, 1k tbn (default)
Metadata:
BPS : 6583293
DURATION : 02:02:33.917000000
NUMBER_OF_FRAMES: 176494
NUMBER_OF_BYTES : 6051623965
_STATISTICS_WRITING_APP: mkvmerge v84.0 ('Sleeper') 64-bit
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:1(eng): Audio: eac3 (Dolby Digital Plus + Dolby Atmos), 48000 Hz, 5.1(side), fltp, 768 kb/s (default)
Metadata:
BPS : 768000
DURATION : 02:02:33.920000000
NUMBER_OF_FRAMES: 229810
NUMBER_OF_BYTES : 705976320
_STATISTICS_WRITING_APP: mkvmerge v84.0 ('Sleeper') 64-bit
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:2(eng): Subtitle: subrip (srt)
Metadata:
title : English
BPS : 61
DURATION : 01:54:32.129000000
NUMBER_OF_FRAMES: 1829
NUMBER_OF_BYTES : 52738
_STATISTICS_WRITING_APP: mkvmerge v84.0 ('Sleeper') 64-bit
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:3(eng): Subtitle: subrip (srt) (default) (forced)
Metadata:
title : English [Forced]
BPS : 74
DURATION : 00:00:06.542000000
NUMBER_OF_FRAMES: 3
NUMBER_OF_BYTES : 61
_STATISTICS_WRITING_APP: mkvmerge v84.0 ('Sleeper') 64-bit
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:4(eng): Subtitle: subrip (srt)
Metadata:
title : English
BPS : 48
DURATION : 01:54:18.666000000
NUMBER_OF_FRAMES: 1315
NUMBER_OF_BYTES : 41393
_STATISTICS_WRITING_APP: mkvmerge v84.0 ('Sleeper') 64-bit
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:5(fre): Subtitle: subrip (srt)
Metadata:
title : French Canadian
BPS : 42
DURATION : 02:01:37.792000000
NUMBER_OF_FRAMES: 1348
NUMBER_OF_BYTES : 38392
_STATISTICS_WRITING_APP: mkvmerge v84.0 ('Sleeper') 64-bit
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:6(spa): Subtitle: subrip (srt)
Metadata:
title : Latin America Spanish
BPS : 47
DURATION : 01:54:24.708000000
NUMBER_OF_FRAMES: 1298
NUMBER_OF_BYTES : 40568
_STATISTICS_WRITING_APP: mkvmerge v84.0 ('Sleeper') 64-bit
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream mapping:
Stream #0:0 -> #0:0 (copy)
Stream #0:1 -> #0:1 (eac3 (native) -> aac (libfdk_aac))
Press [q] to stop, [?] for help
[hls @ 0x556ac2746580] Opening '/config/cache/transcodes/5280e226f6f4f8a16ba225c3e72fe0ec-1.mp4' for writing
Output #0, hls, to '/config/cache/transcodes/5280e226f6f4f8a16ba225c3e72fe0ec.m3u8':
Metadata:
encoder : Lavf61.1.100
Stream #0:0: Video: h264 (High), yuv420p(tv, bt709, progressive), 1920x804 [SAR 1:1 DAR 160:67], q=2-31, 24 fps, 24 tbr, 16k tbn (default)
Stream #0:1: Audio: aac, 48000 Hz, stereo, s16, 256 kb/s (default)
Metadata:
encoder : Lavc61.3.100 libfdk_aac
[hls @ 0x556ac2746580] Opening '/config/cache/transcodes/5280e226f6f4f8a16ba225c3e72fe0ec0.mp4' for writing
[hls @ 0x556ac2746580] Opening '/config/cache/transcodes/5280e226f6f4f8a16ba225c3e72fe0ec1.mp4' for writing
[hls @ 0x556ac2746580] Opening '/config/cache/transcodes/5280e226f6f4f8a16ba225c3e72fe0ec2.mp4' for writing
[hls @ 0x556ac2746580] Opening '/config/cache/transcodes/5280e226f6f4f8a16ba225c3e72fe0ec3.mp4' for writing
[hls @ 0x556ac2746580] Opening '/config/cache/transcodes/5280e226f6f4f8a16ba225c3e72fe0ec4.mp4' for writing
[hls @ 0x556ac2746580] Opening '/config/cache/transcodes/5280e226f6f4f8a16ba225c3e72fe0ec5.mp4' for writing
[hls @ 0x556ac2746580] Opening '/config/cache/transcodes/5280e226f6f4f8a16ba225c3e72fe0ec6.mp4' for writing
size=N/A time=00:00:00.00 bitrate=N/A speed= 0x
[hls @ 0x556ac2746580] Opening '/config/cache/transcodes/5280e226f6f4f8a16ba225c3e72fe0ec7.mp4' for writing
[hls @ 0x556ac2746580] Opening '/config/cache/transcodes/5280e226f6f4f8a16ba225c3e72fe0ec8.mp4' for writing
Ryzen 5 6600H
ffmpeg version 7.0.2-Jellyfin Copyright © 2000-2024 the FFmpeg developers
built with gcc 12 (Debian 12.2.0-14)
configuration: --prefix=/usr/lib/jellyfin-ffmpeg --target-os=linux --extra-version=Jellyfin --disable-doc --disable-ffplay --disable-ptx-compression --disable-static --disable-libxcb --disable-sdl2 --disable-xlib --enable-lto=auto --enable-gpl --enable-version3 --enable-shared --enable-gmp --enable-gnutls --enable-chromaprint --enable-opencl --enable-libdrm --enable-libxml2 --enable-libass --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libharfbuzz --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libdav1d --enable-libsvtav1 --enable-libwebp --enable-libvpx --enable-libx264 --enable-libx265 --enable-libzvbi --enable-libzimg --enable-libfdk-aac --arch=amd64 --enable-libshaderc --enable-libplacebo --enable-vulkan --enable-vaapi --enable-amf --enable-libvpl --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc
libavutil 59. 8.100 / 59. 8.100
libavcodec 61. 3.100 / 61. 3.100
libavformat 61. 1.100 / 61. 1.100
libavdevice 61. 1.100 / 61. 1.100
libavfilter 10. 1.100 / 10. 1.100
libswscale 8. 1.100 / 8. 1.100
libswresample 5. 1.100 / 5. 1.100
libpostproc 58. 1.100 / 58. 1.100
Input #0, matroska,webm, from 'file

Metadata:
encoder : libebml v1.4.5 + libmatroska v1.7.1
Duration: 02:02:33.92, start: 0.000000, bitrate: 7353 kb/s
Stream #0:0(eng): Video: h264 (High), yuv420p(tv, bt709, progressive), 1920x804 [SAR 1:1 DAR 160:67], 24 fps, 24 tbr, 1k tbn (default)
Metadata:
BPS : 6583293
DURATION : 02:02:33.917000000
NUMBER_OF_FRAMES: 176494
NUMBER_OF_BYTES : 6051623965
_STATISTICS_WRITING_APP: mkvmerge v84.0 ('Sleeper') 64-bit
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:1(eng): Audio: eac3 (Dolby Digital Plus + Dolby Atmos), 48000 Hz, 5.1(side), fltp, 768 kb/s (default)
Metadata:
BPS : 768000
DURATION : 02:02:33.920000000
NUMBER_OF_FRAMES: 229810
NUMBER_OF_BYTES : 705976320
_STATISTICS_WRITING_APP: mkvmerge v84.0 ('Sleeper') 64-bit
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:2(eng): Subtitle: subrip (srt)
Metadata:
title : English
BPS : 61
DURATION : 01:54:32.129000000
NUMBER_OF_FRAMES: 1829
NUMBER_OF_BYTES : 52738
_STATISTICS_WRITING_APP: mkvmerge v84.0 ('Sleeper') 64-bit
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:3(eng): Subtitle: subrip (srt) (default) (forced)
Metadata:
title : English [Forced]
BPS : 74
DURATION : 00:00:06.542000000
NUMBER_OF_FRAMES: 3
NUMBER_OF_BYTES : 61
_STATISTICS_WRITING_APP: mkvmerge v84.0 ('Sleeper') 64-bit
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:4(eng): Subtitle: subrip (srt)
Metadata:
title : English
BPS : 48
DURATION : 01:54:18.666000000
NUMBER_OF_FRAMES: 1315
NUMBER_OF_BYTES : 41393
_STATISTICS_WRITING_APP: mkvmerge v84.0 ('Sleeper') 64-bit
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:5(fre): Subtitle: subrip (srt)
Metadata:
title : French Canadian
BPS : 42
DURATION : 02:01:37.792000000
NUMBER_OF_FRAMES: 1348
NUMBER_OF_BYTES : 38392
_STATISTICS_WRITING_APP: mkvmerge v84.0 ('Sleeper') 64-bit
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:6(spa): Subtitle: subrip (srt)
Metadata:
title : Latin America Spanish
BPS : 47
DURATION : 01:54:24.708000000
NUMBER_OF_FRAMES: 1298
NUMBER_OF_BYTES : 40568
_STATISTICS_WRITING_APP: mkvmerge v84.0 ('Sleeper') 64-bit
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream mapping:
Stream #0:0 -> #0:0 (copy)
Stream #0:1 -> #0:1 (eac3 (native) -> aac (libfdk_aac))
Press [q] to stop, [?] for help
[hls @ 0x556ac2746580] Opening '/config/cache/transcodes/5280e226f6f4f8a16ba225c3e72fe0ec-1.mp4' for writing
Output #0, hls, to '/config/cache/transcodes/5280e226f6f4f8a16ba225c3e72fe0ec.m3u8':
Metadata:
encoder : Lavf61.1.100
Stream #0:0: Video: h264 (High), yuv420p(tv, bt709, progressive), 1920x804 [SAR 1:1 DAR 160:67], q=2-31, 24 fps, 24 tbr, 16k tbn (default)
Stream #0:1: Audio: aac, 48000 Hz, stereo, s16, 256 kb/s (default)
Metadata:
encoder : Lavc61.3.100 libfdk_aac
[hls @ 0x556ac2746580] Opening '/config/cache/transcodes/5280e226f6f4f8a16ba225c3e72fe0ec0.mp4' for writing
[hls @ 0x556ac2746580] Opening '/config/cache/transcodes/5280e226f6f4f8a16ba225c3e72fe0ec1.mp4' for writing
[hls @ 0x556ac2746580] Opening '/config/cache/transcodes/5280e226f6f4f8a16ba225c3e72fe0ec2.mp4' for writing
[hls @ 0x556ac2746580] Opening '/config/cache/transcodes/5280e226f6f4f8a16ba225c3e72fe0ec3.mp4' for writing
[hls @ 0x556ac2746580] Opening '/config/cache/transcodes/5280e226f6f4f8a16ba225c3e72fe0ec4.mp4' for writing
[hls @ 0x556ac2746580] Opening '/config/cache/transcodes/5280e226f6f4f8a16ba225c3e72fe0ec5.mp4' for writing
[hls @ 0x556ac2746580] Opening '/config/cache/transcodes/5280e226f6f4f8a16ba225c3e72fe0ec6.mp4' for writing
size=N/A time=00:00:00.00 bitrate=N/A speed= 0x
[hls @ 0x556ac2746580] Opening '/config/cache/transcodes/5280e226f6f4f8a16ba225c3e72fe0ec7.mp4' for writing
[hls @ 0x556ac2746580] Opening '/config/cache/transcodes/5280e226f6f4f8a16ba225c3e72fe0ec8.mp4' for writing