Error transcoding mkv using Proxmox

[joshuas_79]

Hi. First of all, thanks for reading this. Second, I'm far away from being an expert on this stuff, I just learn from reading and following guides.
I'm using Jellyfin server in Proxmox, using a mini pc with a i5 8350u processor, At the begining it was working fine with every file (transcoding was not activated) but performance was not the best and decided to find the way to the get gpu passthrough vm . I found a guide that helped me to get it work and seemed like performance increased a lot. But then I realized theat I get an error when trying to play some files that worked before(error about the content may not be compatible), in this case I think only mkv files (but I couldn't test much)
Ive read this :
https://jellyfin.org/docs/general/admini...eleration/  and this:  https://jellyfin.org/docs/general/admini...ion/intel/
 and didn't find anything anormal when using the commands.
I don't know what else I shoudl check, maybe I need some help to set the options properly in jellyfin panel or maybe avoid transcoding for these kind of files (if this is posible).
I would be happy if someone could help. Thanks

[TheDreadPirate]

Can you share your ffmpeg logs with us via pastebin?

[joshuas_79]

Can you share your ffmpeg logs with us via pastebin?

 I try to find the way, I'm still a noob in linux. I'm looking for info, but if you know a easy way (remember I use proxmox, ubuntu vm), it would help, if not, just wait until I find it myself.

Thanks for trying to help

EDIT: I got it: https://pastebin.com/neJPBMBj

[joshuas_79]

Just in case: here's a second one
https://pastebin.com/mN3JvL2W

[TheDreadPirate]

At the bottom of the log.

Code:

file:/media/Series/The King Of Queens (1998)/The King of Queens (1998) Season 1 S01 + Extras/The King of Queens (1998) - S01E01 - Pilot (1080p BluRay x265 RCVR).mkv: No such file or directory

"No such file or directory." Did you move your files around? Did a drive not mount?

[joshuas_79]

At the bottom of the log.

Code:

file:/media/Series/The King Of Queens (1998)/The King of Queens (1998) Season 1 S01 + Extras/The King of Queens (1998) - S01E01 - Pilot (1080p BluRay x265 RCVR).mkv: No such file or directory

"No such file or directory."  Did you move your files around?  Did a drive not mount?

No, I checked again just in case but files are still there. I have the same problem with a movie, same folder than the other ones, I can watch the other ones but not this one

Both are mkv HEVC codec
Here's another log with this other movie. https://pastebin.com/YBjQT7JU

Maybe this info can help: I also followed a guide to be able to use my nas shared folder, using smb for storing the media files. For this I had to mount and do some stuff that I didn't understand 100% but it worked, maybe it's related to this, because the files, like I said, are stored in a nas, but it has no sense because the other files work.

EDIT: I was going to test other files to see the logs, but now it seems like no one work. Strange. I'll check if everything is fine about the path

thanks again

[TheDreadPirate]

Did permissions change recently? If the files are there but Jellyfin can't see or read them, this message would also appear in that case.

[joshuas_79]

At the bottom of the log.

Code:

file:/media/Series/The King Of Queens (1998)/The King of Queens (1998) Season 1 S01 + Extras/The King of Queens (1998) - S01E01 - Pilot (1080p BluRay x265 RCVR).mkv: No such file or directory

"No such file or directory."  Did you move your files around?  Did a drive not mount?

No, I checked again just in case but files are still there. I have the same problem with a movie, same folder than the other ones, I can watch the other ones but not this one

Both are mkv HEVC codec
Here's another log with this other movie. https://pastebin.com/YBjQT7JU

Maybe this info can help: I also followed a guide to be able to use my nas shared folder, using smb for storing the media files. For this I had to mount and do some stuff that I didn't understand 100% but it worked, maybe it's related to this, because the files, like I said, are stored in a nas, but it has no sense because the other files work.

EDIT: I was going to test other files to see the logs, but now it seems like no one work. Strange. I'll check if everything is fine about the path

thanks again

OK, it seems like what I did to mount the shared folders was not persistent and that's why it can reach them. I feel dumb about spending time thinking it was related to codecs. I'll keep learning to find the way to make it properly because I think this is not the forum for that. I want to thank you again

[TheDreadPirate]

Did you add the mount to /etc/fstab? That file contains all your permanent mounts. Any mounts specified in that file are mounted during boot up.

[joshuas_79]

Did you add the mount to /etc/fstab?  That file contains all your permanent mounts.  Any mounts specified in that file are mounted during boot up.

I don't think so, I don't remember I did. I followed a guide that I try to find again and, once I get it I'll take care that my mount remain permanent (I've been a Windows user my entire life and now I started learning how to use linux and create my own homelab, but I'm still a noob).
Thanks for the info.