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    Jellyfin Forum Support Troubleshooting errors while scanning library

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    errors while scanning library

    Using Jellyfin 10.9.10 on Windows 10
    ifarid
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    Posts: 9
    Threads: 2
    Joined: 2023 Nov
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    Country:United Arab Emirates
    #1
    2024-09-03, 10:02 AM
    I see this error in the log, but I don't notice any problems while watching the series. The error below is showing for every episode in all season for this specific series only and I don't understand why. If someone have an idea please help. Thanks.

    Code:
    [13:39:03] [ERR] [14] MediaBrowser.Providers.TV.SeasonMetadataService: Error in TheMovieDb
    System.FormatException: The input string '73375-jack-ryan' was not in a correct format.
      at System.Number.ThrowFormatException[TChar](ReadOnlySpan`1 value)
      at System.Convert.ToInt32(String value, IFormatProvider provider)
      at MediaBrowser.Providers.Plugins.Tmdb.TV.TmdbSeasonProvider.GetMetadata(SeasonInfo info, CancellationToken cancellationToken)
      at MediaBrowser.Providers.Manager.MetadataService`2.ExecuteRemoteProviders(MetadataResult`1 temp, String logName, Boolean replaceData, TIdType id, IEnumerable`1 providers, CancellationToken cancellationToken)
    [13:39:04] [ERR] [140] MediaBrowser.Providers.TV.SeasonMetadataService: Error in TheMovieDb
    System.FormatException: The input string '73375-jack-ryan' was not in a correct format.
      at System.Number.ThrowFormatException[TChar](ReadOnlySpan`1 value)
      at System.Convert.ToInt32(String value, IFormatProvider provider)
      at MediaBrowser.Providers.Plugins.Tmdb.TV.TmdbSeasonProvider.GetMetadata(SeasonInfo info, CancellationToken cancellationToken)
      at MediaBrowser.Providers.Manager.MetadataService`2.ExecuteRemoteProviders(MetadataResult`1 temp, String logName, Boolean replaceData, TIdType id, IEnumerable`1 providers, CancellationToken cancellationToken)

    [13:39:34] [ERR] [126] MediaBrowser.Providers.TV.EpisodeMetadataService: Error in TheMovieDb
    System.FormatException: The input string '73375-jack-ryan' was not in a correct format.
      at System.Number.ThrowFormatException[TChar](ReadOnlySpan`1 value)
      at System.Int32.Parse(String s, NumberStyles style, IFormatProvider provider)
      at MediaBrowser.Providers.Plugins.Tmdb.TV.TmdbEpisodeProvider.GetMetadata(EpisodeInfo info, CancellationToken cancellationToken)
      at MediaBrowser.Providers.Manager.MetadataService`2.ExecuteRemoteProviders(MetadataResult`1 temp, String logName, Boolean replaceData, TIdType id, IEnumerable`1 providers, CancellationToken cancellationToken)


    Additionally this error keeps showing as well:

    Code:
    [13:39:04] [INF] [140] MediaBrowser.Providers.TV.SeriesMetadataService: Removing virtual season 0 in series The Gold
    [13:39:04] [INF] [140] Emby.Server.Implementations.Library.LibraryManager: Removing item, Type: Season, Name: Specials, Path: , Id: 3c2c8725-080d-4147-554c-7f1da171ada0
    [13:39:04] [INF] [140] MediaBrowser.Providers.TV.SeriesMetadataService: Creating Season Specials entry for The Gold
    [13:39:04] [ERR] [140] MediaBrowser.Providers.TV.SeasonMetadataService: Error in TheMovieDb
    TheDreadPirate
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    #2
    2024-09-03, 01:12 PM
    Do you have NFOs in your media directories?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    ifarid
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    #3
    2024-09-05, 12:41 AM
    Yes, I have the option to save NFOs in Jellyfin.
    TheDreadPirate
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    #4
    2024-09-05, 02:59 AM
    Were the NFOs created by Jellyfin or an external application. The last time I saw this, someone was using externally generated NFOs with TMDB/TVDB IDs that were incorrect. They should be just the number, but yours include the show name as well.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    ifarid
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    Posts: 9
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    Country:United Arab Emirates
    #5
    2024-09-05, 08:37 AM
    I'm Not using externally generated NFOs. The show is showing correctly in Jellyfin.
    So what's the problem? Should I report a bug in Github?
    TheDreadPirate
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    Posts: 15,375
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    Joined: 2023 Jun
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    Country:United States
    #6
    2024-09-05, 01:25 PM
    Do you have IPv6 enabled on your system? In Jellyfin and/or your OS? Incomplete IPv6 configurations can also cause this.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    ifarid
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    Posts: 9
    Threads: 2
    Joined: 2023 Nov
    Reputation: 0
    Country:United Arab Emirates
    #7
    2024-09-05, 06:25 PM (This post was last modified: 2024-09-05, 06:31 PM by ifarid. Edited 1 time in total.)
    IPv6 is turned off in Windows. I don't know how to turn it on or off in Jellyfin, I'm using the default settings.

    [04:37:05] [INF] [1] Jellyfin.Networking.Manager.NetworkManager: Defined LAN subnets: ["127.0.0.1/8", "10.0.0.0/8", "172.16.0.0/12", "192.168.0.0/16"]
    [04:37:05] [INF] [1] Jellyfin.Networking.Manager.NetworkManager: Defined LAN exclusions: []
    [04:37:05] [INF] [1] Jellyfin.Networking.Manager.NetworkManager: Used LAN subnets: ["127.0.0.1/8", "10.0.0.0/8", "172.16.0.0/12", "192.168.0.0/16"]
    [04:37:05] [INF] [1] Jellyfin.Networking.Manager.NetworkManager: Filtered interface addresses: ["100.85.32.70", "192.168.20.15", "127.0.0.1"]
    [04:37:05] [INF] [1] Jellyfin.Networking.Manager.NetworkManager: Bind Addresses ["0.0.0.0"]
    [04:37:05] [INF] [1] Jellyfin.Networking.Manager.NetworkManager: Remote IP filter is Allowlist
    [04:37:05] [INF] [1] Jellyfin.Networking.Manager.NetworkManager: Filtered subnets: []
    ifarid
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    Posts: 9
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    Joined: 2023 Nov
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    Country:United Arab Emirates
    #8
    2024-10-31, 07:14 PM
    Anyone can help? It's still showing a lot of errors on every library scan, but it doesn't seem to affect the actual usage of my Library.
    theguymadmax
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    Posts: 1,055
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    #9
    2024-10-31, 07:18 PM
    What' scrapers are you using in your tv library? Also, you can provide the exact path and filename structure you are using.
    ifarid
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    #10
    2024-10-31, 08:17 PM (This post was last modified: 2024-10-31, 08:19 PM by ifarid. Edited 2 times in total.)
    I'm using the default, please see the animated GIF: https://jmp.sh/NCl2UunC

    Plugins: https://i.imgur.com/Zne9v2w.png

    File Structure: https://i.imgur.com/RTcYne7.png
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