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    Jellyfin Forum Support Troubleshooting Everything Exploded?

     
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    Everything Exploded?

    I got a new Firestick for my TV and then everything stopped working?
    gorophobe
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    #1
    2024-02-17, 09:46 PM
    Hi, it's gonna be a little difficult for me to explain what even went on in the first place, so bear with me. 

    I had Jellyfin on a Firestick Lite for a few months, hosting the actual server on my laptop and being able to watch it on my TV. I would always have to use it with the browser page opened (which, who knows if that was even the right way to use it). Two days ago I bought a brand new Firestick 4K (full/latest edition) and installed Jellyfin on there. I went to log in. 

    It usually takes some ridiculous amount of finagling to get signed in on the TV, but just the day before upgrading we had done it well enough. Now, even on my PC, I can't access my own server...? It 'logged me out' automatically and with every attempt at reconnecting using my IPV4 Address, it says the server is not up -- even though that's exactly what I'm trying to do. I think to update Jellyfin, and now I've got an executable and still no way to figure out how to troubleshoot or login.

    Hopefully this is a silly situation and easily solvable by someone else...! Thank you for reading!
    TheDreadPirate
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    #2
    2024-02-17, 11:38 PM
    Can you share your jellyfin logs with us via sourcebin or pastebin?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    toytown
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    #3
    2024-02-18, 03:40 PM
    Is it possibly something simple like your laptop just got a new IP address from the router and you're pointing the browser/firestick at the old IP address?
    gorophobe
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    #4
    2024-02-19, 06:10 PM (This post was last modified: 2024-02-19, 06:11 PM by gorophobe. Edited 1 time in total.)
    (2024-02-18, 03:40 PM)toytown Wrote: Is it possibly something simple like your laptop just got a new IP address from the router and you're pointing the browser/firestick at the old IP address?


    The thing is, I don't even have access to *any* server or media library even though I had been completely logged in on both my laptop and firestick before this incident. I don't even know how to make a new one, I set it up so long ago...

    (2024-02-17, 11:38 PM)TheDreadPirate Wrote: Can you share your jellyfin logs with us via sourcebin or pastebin?

    Where would I find it? Sorry for the silly question. Skimming through the source folders I didn't see a log file.
    TheDreadPirate
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    #5
    2024-02-19, 06:36 PM
    C:\ProgramData\Jellyfin\Server\log for windows

    /var/log/jellyfin for bare metal linux

    /config/log for a docker container (this is the container path)
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    gorophobe
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    #6
    2024-02-20, 12:27 AM (This post was last modified: 2024-02-20, 12:28 AM by gorophobe.)
    (2024-02-19, 06:36 PM)TheDreadPirate Wrote: C:\ProgramData\Jellyfin\Server\log for windows

    /var/log/jellyfin for bare metal linux

    /config/log for a docker container (this is the container path)

    I don't have a server folder anymore it seems? These are all the folders I have now. When I open the app, I only see "No servers found on the local network." and "Add server," which only shows me the url/IP input of my destination server (which I don't have); there's no option to make a new one or anything, which is what I would do/be happy with if I could even get that to happen.  

       
    TheDreadPirate
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    #7
    2024-02-20, 01:11 AM
    You're in Program Files. You need to go to ProgramData, which is usually hidden.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    gorophobe
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    #8
    2024-02-21, 03:10 PM
    (2024-02-20, 01:11 AM)TheDreadPirate Wrote: You're in Program Files.  You need to go to ProgramData, which is usually hidden.

    Thank you!! Here is the most recent log. I also have the one from the night before I replaced my system (too big for pastebin).
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