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    Jellyfin Forum Support Troubleshooting External audio files

     
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    External audio files

    ThomasPGH
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    #1
    2024-06-22, 01:51 AM
    According to https://jellyfin.org/docs/general/server...rnal-files external audio files should still work in 10.9.6. However, it seems it doesn't, at least not here.
    Has anyone else got this issue or is this something I should first try to nail down locally in more detail?
    TheDreadPirate
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    #2
    2024-06-22, 03:31 AM
    How did you name your files?
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    ThomasPGH
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    #3
    2024-06-22, 08:08 AM
    (2024-06-22, 03:31 AM)TheDreadPirate Wrote: How did you name your files?
    Exactly as described in the link and the way I've been doing it for the past maybe two years or so with 10.8.13.
    From your reply, I take it you've tried it and it did indeed work for you?
    ThomasPGH
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    #4
    2024-06-22, 08:19 AM
    It's probably a caching issue. I added another language by copying a random audio file with a different extension in the same folder, renamed it, and miraculously both, the new .ac3 and the previous .dts audio now show up as selectable audio tracks in the browser.
    ThomasPGH
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    #5
    2024-06-22, 08:50 AM
    Yes, it is this cache bug in 10.9.

    I usually got two (Firefox) browser windows open. One logged in as admin and one as a normal user. If you search for a film in the window as a user and open its info page, then change something like adding an audio track before scanning the library or edit metadata for that film, it won't update.

    If you press the home button and search for the film again to view its info page, nothing has changed. I have no idea how to reliably update the view.
    ec04012
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    #6
    2025-05-16, 07:51 PM (This post was last modified: 2025-05-16, 07:51 PM by ec04012.)
    There's kinda two things going on here. First, the Jellyfin server itself has to refresh the info that it has about files. Jellyfin has an option to automatically scan for new changes, though it will usually take a few seconds after whatever change you made for the automatic process to pick it up.

    Second, and more relevantly for your issue. Whatever client you're using has to obtain the new information from the server. In my experience, the web client doesn't like to do this and would prefer to use the data that Jellyfin has already sent. The simplest way to refresh the data is to do a hard refresh in your browser, which for most people can be done by using Ctrl+F5.
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