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    Jellyfin Forum Support Troubleshooting File access/permission issues

     
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    File access/permission issues

    bigwig
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    Posts: 1
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    Joined: 2025 Jun
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    Country:United States
    #1
    2025-06-01, 06:15 PM
    I am in the process of moving my library from Plex to Jellyfin. Some of my media wasn't showing up, so I looked at the log. I see two issues and suspect they have a common cause:

    1. after attempting to play a movie, ffmpeg reports 
      Code:
      Error opening input files: Permission denied
    2. the scheduled trickplay task, for every movie, fails with (for example)
      Code:
      Error creating trickplay images. System.UnauthorizedAccessException: Access to the path '/mnt/store/media/movies/Balto (1995).trickplay' is denied.


    Some details about my setup:
    1. Jellyfin version 10.10.7
    2. Installed on a Raspberry Pi with Debian 12 using the install script here

    My media is located at /mnt/store/media/movies, /mnt/store/media/music, and /mnt/store/media/tv.
    The jellyfin user has been added to a group called walker - this group has read and write access to the media directory and every file and directory within it.

    When Jellyfin does its transcoding/trickplay/other tasks, does it run these tasks under the jellyfin user? How can I ensure that Jellyfin has access to read and write in my media directory? Any help/suggestions would be greatly appreciated.
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