Login

danigl_47 · 2024-06-25, 01:24 PM

Hello everyone! I'm a new Jellyfin user.

Yesterday I've been testing and uploading some videos from my PC and watching them in my phone, iPad and TV. I hadn't have any problems with short videos or TV episodes, but for movies.

I've uploaded episodes of more or less 2GB, and movies of 3.5GB, 4.9GB, 8GB, and 17GB.
When I try to watch a movie, it start loading but never ends.

Can someone help me?

Efficient_Good_5784 · 2024-06-25, 01:44 PM

Can you attempt to play a movie, then share the logs from your server with pastebin?

The logs are found in the dashboard.

danigl_47 · 2024-06-25, 01:58 PM

(2024-06-25, 01:44 PM)Efficient_Good_5784 Wrote: Can you attempt to play a movie, then share the logs from your server with pastebin?

The logs are found in the dashboard.

Sure, it is attached. Thanks!

TheDreadPirate · 2024-06-25, 02:41 PM

How much disk space do you have available on your D drive?

danigl_47 · 2024-06-25, 02:43 PM

(2024-06-25, 02:41 PM)TheDreadPirate Wrote: How much disk space do you have available on your D drive?

250GB

TheDreadPirate · 2024-06-25, 03:27 PM

The log you shared was an ffmpeg log. Can you share the main server log?

danigl_47 · 2024-06-25, 04:14 PM

(2024-06-25, 03:27 PM)TheDreadPirate Wrote: The log you shared was an ffmpeg log. Can you share the main server log?

Sorry for the confusion.
This is the latest one I have, there are newers but are ffmpeg logs. Is from last night (also having the same issues).

Thanks for your help!

TheDreadPirate · 2024-06-25, 08:10 PM

What are your server specs? It looks like it is extracting subtitles on the fly and that is taking a really long time. On my server that takes a second or two, tops. But its taking 15-20 seconds on your server.

danigl_47 · 2024-06-26, 02:03 PM

(2024-06-25, 08:10 PM)TheDreadPirate Wrote: What are your server specs? It looks like it is extracting subtitles on the fly and that is taking a really long time. On my server that takes a second or two, tops. But its taking 15-20 seconds on your server.

I use my personal PC as a server.
My PC has:

Windows 11
Intel i7-9700F 3GHz
16GB RAM
500GB C drive, 132GB available
1TB D drive, 205 GB available

It is enough? Thanks for your time.

TheDreadPirate · 2024-06-26, 03:40 PM

Try installing the "Subtitle Extract" plugin. Once you've restarted jellyfin asfter installing it, go to Dashboard > Scheduled Tasks and run the subtitle extract job. This will pre-extract subtitles instead of doing it on the fly.

Once that completes, try reproduce your problem.

Login

Username/Email:
Password:


Or login with a social network below

Login

Username/Email:
Password:


Or login with a social network below

Films I uploaded doesn't load