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    Jellyfin Forum Support Troubleshooting Fire TV - Playback issues on some files

     
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    Fire TV - Playback issues on some files

    monryse
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    Joined: 2025 Jun
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    Country:Italy
    #1
    2025-06-05, 10:13 AM
    I own a couple of fireTV 4k max and i'm trying to use them as Jellyfin clients.

    All is going fine, but with some files, playback is failing.
    - In some cases the image is broken, seems to be shifted to the left (i see a peace of the frame on the right of the screen)
    - In other cases i see a black screen and hear only the audio.

    I installed jellyfin server on windows and i do not have hardware transcoding activated (no hardware to do this).

    Is there a command that i can run on the video files that give further details/info?

    The problem seems to happen only with fireTV, for example, if i try to play the same video on Jellyfin on my iPhone, the playback is working perfectly with no issues.

    Regards.
    Bart.
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