Issue with Language Switching on Jellyfin (Server Version 10.10.3) on Samsung TV

[HeteropodaMaxima]

Hi everyone,
I’m still new to Jellyfin, and getting everything set up on SamsungTV has been a bit of a challenge for me. It actually took me two tries to get Jellyfin installed and working with Tizen on my Samsung TV, it was quite difficult for me. I’ve tried everything I can think of, including looking at similar forum posts online, but nothing has helped me solve this issue.
Setup:

• Jellyfin Server Version: 10.10.3
  
• Running on: Synology NAS DS224+
  
• Client: Samsung Smart TV (Tizen, Jellyfin App)
  
• Other Clients: Win 10 PC (Browser), Android App (Mobile)
  

The Problem:
When watching movies with multiple audio tracks (e.g., English, German and Japanese) on my Samsung TV, I can usually only select the first audio track. Switching the language is either impossible or only works sometimes. Often only if I enable subtitles, which I’d prefer to avoid. I can change the language in the menu before the movie starts or while the movie is playing, but nothing happens, it still plays in the first language the movie happens to be in.
On other devices, such as my PC (via browser) or Android app, language switching works without any problems. However, when I cast from my phone to the Samsung TV, the same issue occurs: I can only use the first audio track.
What I’ve Tried So Far:

1. Adjusted default audio and subtitle settings in the user preferences on the server.
   
2. Tested several movies with multiple audio tracks and subs.
   
3. Checked transcoding options, but Direct Play seems to be active on the TV.
   

My Questions:

• Is this a known issue with the Jellyfin Tizen app?
  
• Are there specific settings I need to adjust to make language switching work properly on the Samsung TV?
  
• Should I force transcoding, and if so, how can I correctly set this up on my Synology NAS?
  

I would really appreciate any help or advice, as I’m out of ideas at this point. Thanks in advance! 😊

[TheDreadPirate]

Can you share your jellyfin logs via privatebin.net?

[HeteropodaMaxima]

I hope this is what you need: https://privatebin.net/?4bbe6dd345975607...hypi4sos6p

Had to extract the logs with PowerShell, because I had no idea how to do that it took a while

I played around a bit with the movie languages and subtitles before I copied the log. With Django Unchained I couldn't change the language from English to German until I added subtitles, but it took ages to load and stopped playing after a few seconds on my SamsungTV

[TheDreadPirate]

How recently did you install our Tizen app on your TV? And do you know which version of jellyfin-web you used to build it? This appears to have been an issue months ago that has since been resolved.

https://github.com/jellyfin/jellyfin-tizen/issues/293

[HeteropodaMaxima]

It should have been installed between Christmas and New Year. So it should have been less than a month ago. Used this https://github.com/jellyfin/jellyfin-tizen with the recommended 10.10.3 release

[TheDreadPirate]

Can you rebuild and reinstall the Tizen app? I'm looking at when the patch that fixed this issue was merged and it may have been merged to the 10.10.z branch after you installed it. So your TV may not have the fix.

[HeteropodaMaxima]

I was hoping I wouldn't have to do this again, but I'll give it a try, though I'm not sure when I'll get around to it. The installation process via command lines is quite challenging for me since I have no background in coding or related skills. Last time, I installed the Jellyfin/Jellyfin-Tizen app from GitHub by following a YouTube tutorial and seeking help from ChatGPT whenever I encountered error messages. The entire process took me a few hours, but I was really happy when it finally worked.

Thank you for your time, and I'll provide an update here once I've managed to reinstall it.

[HeteropodaMaxima]

Can i use this Jellyfin Web repository for a new rebuild and reinstall https://github.com/jellyfin/jellyfin-web
Or would you recommend another one?

[TheDreadPirate]

I don't have a Samsung TV, but the Tizen instructions say you need clone both jellyfin-web and jellyfin-tizen. And you are specifying the release-10.10.z branch for jellyfin-web. Just make sure you "git pull" for both jellyfin-web and jellyfin-tizen before rebuilding to ensure you get the latest patches.

[HeteropodaMaxima]

I rebuilt and reinstalled the system three times today on my Samsung TV. The first two attempts were with version 10.10.3, and while the installation completed normally, the app failed to work on my TV. When I tried to start it, an error message appeared immediately, and the app didn’t even load.
(Install Reference: https://github.com/jellyfin/jellyfin-tiz...on-Windows)
I thought to myself, ok maybe I did something wrong and uninstalled the application on the TV and started again from the beginning. But unfortunately with the same result.

For the third attempt, I followed the same process I used during my initial installation in December, using this video as a guide:
https://www.youtube.com/watch?v=XeB5onaKnK4

I checked the Jellyfin-web version it downloaded. According to the
package.json file, it was labeled as "jellyfin-web" version "10.11.0". This version allowed the app to run on my TV again, but I encountered the same issue as before: I cannot change the audio languages.

The key difference I noticed between the two installations lies in the commands used to download
jellyfin-web:

First two Installations (app didn’t work):
PowerShell Command:
git clone -b release-10.10.z https://github.com/jellyfin/jellyfin-web.git
Version in package.json "jellyfin-web" version "10.10.3"

Third Installation (app worked, but with errors): 
PowerShellCommand:
git clone https://github.com/jellyfin/jellyfin-web.git
Version in package.json "jellyfin-web" version "10.11.0"


What I find strange is that version 10.11.0 appears to exist in the repository, even though the current release should only go up to 10.10.3. Could this be related to a pre-release or development branch?