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    Jellyfin Forum Support Troubleshooting Jellyfin Android Problem

     
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    Jellyfin Android Problem

    App on android don't want to connect to my server
    Khalleessy
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    Posts: 5
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    Joined: 2024 May
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    #1
    2024-06-13, 12:05 PM
    Hello !

    I have a problem that pulls my hair, it's simple.
    My Jellyfin application on Android doesn't want to connect to my server anymore, it's giving me an error message that you can see on the screenshot.

    Do you have a solution to this problem?

    Thank you!


    Attached Files Thumbnail(s)
       
    Jellyfin 10.9.6 | Windows 11 Pro | Ryzen 7-5800X | RTX 3060Ti | 32 GB DDR4-3600 | 8 TB Storage
    ThomasPGH
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    #2
    2024-06-13, 12:11 PM
    You should probably upgrade the server to 10.9.6 and if you side-loaded the client app via an .apk instead of a store you should probably upgrade that too.
    Khalleessy
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    #3
    2024-06-13, 12:20 PM
    I've already updated to version 10.9.6.
    I just forgot to change it on the forum.
    In fact, I've been having this problem ever since I upgraded to 10.9.6.
    For the jellyfin application, I downloaded it from the playstore

    I tried a lot of solutions but none worked.
    Jellyfin 10.9.6 | Windows 11 Pro | Ryzen 7-5800X | RTX 3060Ti | 32 GB DDR4-3600 | 8 TB Storage
    TheDreadPirate
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    Posts: 15,374
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    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #4
    2024-06-13, 12:22 PM
    Are you using a reverse proxy? If so, which one?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Khalleessy
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    Joined: 2024 May
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    #5
    2024-06-13, 12:25 PM
    I'm currently using a cloudflare tunnel.
    But I don't think that's the problem because with my PC when I try to access my jellyfin server it works fine with the https url.
    Jellyfin 10.9.6 | Windows 11 Pro | Ryzen 7-5800X | RTX 3060Ti | 32 GB DDR4-3600 | 8 TB Storage
    TheDreadPirate
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    Community Moderator

    Posts: 15,374
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #6
    2024-06-13, 01:00 PM
    For testing, can you disable the tunnel and use cloudflare just for DNS? Your PC and Android do not behave the same.

    Also, using CF tunnels to serve video on their free tier is against their TOS.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Khalleessy
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    Junior Member

    Posts: 5
    Threads: 2
    Joined: 2024 May
    Reputation: 0
    #7
    2024-06-13, 01:13 PM
    The thing I don't understand is why from one day to the next the android app no longer wants to connect to my app.

    and for cloudflare I was planning to change, but it's obviously temporary.
    Jellyfin 10.9.6 | Windows 11 Pro | Ryzen 7-5800X | RTX 3060Ti | 32 GB DDR4-3600 | 8 TB Storage
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