Jellyfin Crashes after this Error

[Augie Ippolito]

This is last part of log before JF crashes:

[2024-10-19 08:38:20.004 -04:00] [ERR] [26] Jellyfin.Plugin.Tvdb.Providers.TvdbEpisodeProvider: Episode S07E264 not found for series 7689329:"The New Deal / Know Your Onions / Alien Commies from the Future! / Out of the Past / A Trout in the Milk / Adapt or Die / The Totally Excellent Adventures of Mack and The D / After, Before / As I Have Always Been / Stolen / Brand New Day / The End Is at Hand / What We're Fighting For"
[2024-10-19 08:38:20.249 -04:00] [ERR] [38] Jellyfin.Plugin.Tvdb.Providers.TvdbEpisodeProvider: Episode S07E265 not found for series 7689329:"The New Deal / Know Your Onions / Alien Commies from the Future! / Out of the Past / A Trout in the Milk / Adapt or Die / The Totally Excellent Adventures of Mack and The D / After, Before / As I Have Always Been / Stolen / Brand New Day / The End Is at Hand / What We're Fighting For"
[2024-10-19 08:38:20.256 -04:00] [ERR] [38] MediaBrowser.Providers.TV.EpisodeMetadataService: Error in "TheTVDB"
System.NullReferenceException: Object reference not set to an instance of an object.
  at Jellyfin.Plugin.Tvdb.Providers.TvdbEpisodeProvider.CombineResults(List1 results)
  at Jellyfin.Plugin.Tvdb.Providers.TvdbEpisodeProvider.GetCombinedEpisode(EpisodeInfo info, CancellationToken cancellationToken)
  at Jellyfin.Plugin.Tvdb.Providers.TvdbEpisodeProvider.GetMetadata(EpisodeInfo info, CancellationToken cancellationToken)
  at MediaBrowser.Providers.Manager.MetadataService2.ExecuteRemoteProviders(MetadataResult1 temp, String logName, Boolean replaceData, TIdType id, IEnumerable1 providers, CancellationToken cancellationToken)
[2024-10-19 08:38:20.324 -04:00] [INF] [38] MediaBrowser.MediaEncoding.Encoder.MediaEncoder: Starting "ffprobe" with args "-analyzeduration 200M -probesize 1G -i file:\"Z:\shows\Marvels.Agents.Of.S.H.I.E.L.D.S07.1080p.WEBRip.x265.HEVC.OPUS-TCZ\Marvel's Agents of S.H.I.E.L.D. - S07E13 - x265 Opus [WEBRip-1080p].mkv\" -threads 0 -v warning -print_format json -show_streams -show_chapters -show_format"

[theguymadmax]

The parser is having trouble with the filenames and is mistakenly identifying "x265" as the episode number. You need to rename the files:

Option 1: Remove items after the episode number:
Marvel's Agents of S.H.I.E.L.D. – S01E01.mkv

Option 2: Enclose in brackets:
Marvel's Agents of S.H.I.E.L.D. - S01E01 [x265 Opus WEBRip-1080p].mkv

Also you folder structure should look something like this:

shows
│
├── Marvel's Agents of S.H.I.E.L.D.
│  ├── Season 01
│  │  └── Marvel's Agents of S.H.I.E.L.D. – S01E01.mkv
│  └── Season 02
│      └── Marvel's Agents of S.H.I.E.L.D. – S02E01.mkv


I recommend using tinyMediaManger to clean up your filenames.

[Augie Ippolito]

Thank you for this info. I'm using a cloud service which I have no control over the filenames

[Augie Ippolito]

is there a setting in jellyfin that could ignore tags like x265?

[theguymadmax]

No, there isn’t a user-configurable setting for that. The parser is supposed to ignore it, but that naming scheme is causing issues.