Media player black screen with audio

[kilu]

Hello there,

I’ve recently started using Jellyfin, and it has been amazing. For a while I used the media player app but it suddenly broke down. Now it shows a black screen, with sound, on every series or movie. It even happens with videos that used to work. 
I tried multiple thing to solve this like reinstalling the media player, but I’ve had no luck. I also checked if it appeared to be transcoding and it wasn’t. 
Btw on google chrome and other devices it works correctly.

I hope someone can help me out!
Thanks in advance.

[TheDreadPirate]

Close Jellyfin Media Player. Go to this directory.

C:\Users\<YOUR_USER>\AppData\Local\JellyfinMediaPlayer

Rename jellyfinmediaplayer.conf to jellyfinmediaplayer.conf.orig.

Reopen Jellyfin Media Player.

[kilu]

Close Jellyfin Media Player.  Go to this directory.

C:\Users\<YOUR_USER>\AppData\Local\JellyfinMediaPlayer

Rename jellyfinmediaplayer.conf to jellyfinmediaplayer.conf.orig.

Reopen Jellyfin Media Player.

Sadly, it didn't work.

Thanks for your reply.

[TheDreadPirate]

Can you retrieve the logs in C:\Users\<YOUR_USER>\AppData\Local\JellyfinMediaPlayer\logs and upload them to pastebin? Share the link here.

[kilu]

Can you retrieve the logs in C:\Users\<YOUR_USER>\AppData\Local\JellyfinMediaPlayer\logs and upload them to pastebin?  Share the link here.

Here it is, thanks for the help.

https://pastebin.com/FCrhiYn1

[TheDreadPirate]

IMO, this looks like a bug. When the video starts playing it is seeking a bunch to seemingly random time stamps then goes into screen saver mode and hides the screen.

2023-10-03 01:27:56.428 [debug] unknown @ 0 - mkv: execute seek (to 1773.782000 flags 32)
...
2023-10-03 01:27:57.208 [debug] unknown @ 0 - mkv: execute seek (to 1198.951000 flags 32)
...
2023-10-03 01:27:57.886 [debug] unknown @ 0 - mkv: execute seek (to 158.750000 flags 32)
...
2023-10-03 01:27:59.892 [debug] unknown @ 0 - Window state when saving geometry: QWindow::Windowed
2023-10-03 01:27:59.892 [debug] unknown @ 0 - Saving window geometry: QRect(217,143 1459x850)
2023-10-03 01:27:59.898 [debug] unknown @ 0 - QWindow visibility set to QWindow::Hidden
2023-10-03 01:27:59.910 [debug] unknown @ 0 - resize event: QSize(1459, 850)
2023-10-03 01:27:59.910 [debug] unknown @ 0 - Window state when saving geometry: QWindow::Hidden
2023-10-03 01:27:59.910 [debug] unknown @ 0 - Saving window geometry: QRect(217,143 1459x850)

Submit an issue for Jellyfin Media Player's git with these logs. Describe the steps to reproduce. Also provide your hardware specs, OS version, Nvidia driver version.

https://github.com/jellyfin/jellyfin-med...yer/issues

[kilu]

IMO, this looks like a bug.  When the video starts playing it is seeking a bunch to seemingly random time stamps then goes into screen saver mode and hides the screen.

2023-10-03 01:27:56.428 [debug] unknown @ 0 - mkv: execute seek (to 1773.782000 flags 32)
...
2023-10-03 01:27:57.208 [debug] unknown @ 0 - mkv: execute seek (to 1198.951000 flags 32)
...
2023-10-03 01:27:57.886 [debug] unknown @ 0 - mkv: execute seek (to 158.750000 flags 32)
...
2023-10-03 01:27:59.892 [debug] unknown @ 0 - Window state when saving geometry: QWindow::Windowed
2023-10-03 01:27:59.892 [debug] unknown @ 0 - Saving window geometry: QRect(217,143 1459x850)
2023-10-03 01:27:59.898 [debug] unknown @ 0 - QWindow visibility set to QWindow::Hidden
2023-10-03 01:27:59.910 [debug] unknown @ 0 - resize event: QSize(1459, 850)
2023-10-03 01:27:59.910 [debug] unknown @ 0 - Window state when saving geometry: QWindow::Hidden
2023-10-03 01:27:59.910 [debug] unknown @ 0 - Saving window geometry: QRect(217,143 1459x850)

Submit an issue for Jellyfin Media Player's git with these logs.  Describe the steps to reproduce.  Also provide your hardware specs, OS version, Nvidia driver version.

https://github.com/jellyfin/jellyfin-med...yer/issues

Will do, thanks for the help.

[kilu]

Still haven't been able to fix this :'c

[TheDreadPirate]

Long shot here. Use DDU to remove your graphics drivers completely and install then re-install the drivers?