SOLVED: Jellyfin Movie Thumbnails Broken

[Nathan]

So I have had Jellyfin for a few month now and it has been working wonderfully. Unfortunately now for whatever reason it is no displaying the proper movie thumbnail, it is just showing a random spot from the movie as a thumbnail. I have tried refreshing the meta data and I have disconnected the library file and reconnected it with no change. There is a picture to show what I am having an issue with. All movie meta data seem to just not be getting pulled for no reason that I can tell.

Extra Info:
I am on version 10.10.03
Jellyfin is running as an LXC inside of proxmox
The thumbnails for tv shows work fine and aren't having any problems

[bugger]

I'm having the same problem on a new install of 10.10.05 and upgraded to .06. Looking at the logs I see that any metadata plugin trying to access their servers is trying to connect to my router's IP address on port 8118 and failing with connection refused because obviously my router doesn't have that port open.

[TheDreadPirate]

Can you share your jellyfin logs via privatebin.net?

[Nathan]

Can you share your jellyfin logs via privatebin.net?

Here are the logs:  https://privatebin.net/?c0b1677a9de8d397#9XoCKRBXkro8dhuNGB2eum6ZJ6Hb6F7naLVQwcbD5TH5

I think may have sent them in privet messages on accident

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I'm having the same problem on a new install of 10.10.05 and upgraded to .06. Looking at the logs I see that any metadata plugin trying to access their servers is trying to connect to my router's IP address on port 8118 and failing with connection refused because obviously my router doesn't have that port open.

How did you fix it?

[TheDreadPirate]

Jellyfin can't access the Internet. Looks like you have a VPN installed. Tailscale? Is your VPN setup for split tunneling?

Unrelated, it looks like you enabled saving of trickplays with your media. But Jellyfin does not have permissions to write to your media directory.

[Nathan]

Jellyfin can't access the Internet.  Looks like you have a VPN installed.  Tailscale?  Is your VPN setup for split tunneling?

Unrelated, it looks like you enabled saving of trickplays with your media.  But Jellyfin does not have permissions to write to your media directory.

Thank you! Sorry for the late reply, yes Tailscale is is my vpn and I use it for remote access to my jellyfin server and all my stuff. I run jellyfin as a  LXC container in my Proxmox host, After reading what you said I checked my DNS stuff and found that the proxmox host which also has tailscale installed. Tailscale took over the global DNS for some reason and I cleared that and reset up my DNS correctly and that fixed the problem. I will also look into the other issue, I have a SMB share setup for jellyfin to access but that must be a permission error. Thank you good sir!

[TheDreadPirate]

Keep in mind that Jellyfin runs as a separate user. The simple fix is to add "noperm" to the mount options for your SMB share. That tells the OS to not check the permissions of the user requesting access to the SMB.

Code:

//192.168.1.3/library /media/library cifs credentials=/home/chris/.smbcredentials,noperm 0 0

[Nathan]

Keep in mind that Jellyfin runs as a separate user.  The simple fix is to add "noperm" to the mount options for your SMB share.  That tells the OS to not check the permissions of the user requesting access to the SMB.

Code:

//192.168.1.3/library /media/library cifs credentials=/home/chris/.smbcredentials,noperm 0 0

Thank you for that! I will use it!