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    Jellyfin Forum Support Troubleshooting Jellyfin not fetching any images album/artist

     
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    Jellyfin not fetching any images album/artist

    colinut
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    Country:United Kingdom
    #1
    2024-03-14, 05:22 PM
    Thanks all in advance for any advice.
    I have the AudioDB, Fanart, LastFM and Covert Art plugins installed and enabled with respective API keys in my Music Library, yet Jellyfin is not able to fetch any images whatsoever for any artist including the most popular ones which I can manually find on the respective sites with plenty of images.
    However, it fetches movie and series cover art absolutely fine from IMDB and even from Fanart itself. I have also tried lowering the minimum size requirements but to no avail. Can anyone point out anything obvious?
    Many thanks!
    TheDreadPirate
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    #2
    2024-03-14, 05:54 PM
    Can you share your logs with us via https://sourceb.in/ ?

    Is your music metadata properly tagged? Does the folder structure follow our documentation?

    https://jellyfin.org/docs/general/server/media/music/
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    colinut
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    #3
    2024-03-14, 06:08 PM
    Thank you so much for getting back. I can confirm the folder structure is comopliant.
    I restarted the server and posted logs from restart. Is there a particular action I need to perform to reflect in the logs?

    https://sourceb.in/Gyhl0Bhu0n

    Thank you!
    TheDreadPirate
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    #4
    2024-03-14, 06:16 PM
    You need to do a rescan, "replace all metadata", "replace all images" on your music library so I can see what it is or isn't doing.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    colinut
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    #5
    2024-03-14, 07:11 PM
    Seems to be just this for every artist/album:

    https://sourceb.in/XwBPDAWlLp
    TheDreadPirate
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    Joined: 2023 Jun
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    Country:United States
    #6
    2024-03-14, 07:27 PM
    What version of Jellyfin are you using?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    colinut
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    #7
    2024-03-15, 08:33 AM
    Version: 10.8.13
    colinut
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    #8
    2024-03-15, 09:26 AM
    With Cover Art plugin removed I get this for every album:

    [2024-03-15 08:35:46.829 +00:00] [ERR] [22] MediaBrowser.Providers.Manager.ProviderManager: "AlbumProvider" failed in GetImageInfos for type "MusicAlbum" at "/media/Music/Peter Gabriel/Full Stretch"
    System.NullReferenceException: Object reference not set to an instance of an object.
    at Jellyfin.Plugin.Fanart.Providers.AlbumProvider.AddImages(List1 list, String path, String releaseId, String releaseGroupId, CancellationToken cancellationToken)
    at Jellyfin.Plugin.Fanart.Providers.AlbumProvider.GetImages(BaseItem item, CancellationToken cancellationToken)
    at MediaBrowser.Providers.Manager.ProviderManager.GetImages(BaseItem item, IRemoteImageProvider provider, String preferredLanguage, Boolean includeAllLanguages, CancellationToken cancellationToken, Nullable
    1 type)
    [2024-03-15 08:37:21.372 +00:00] [INF] [31] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
    [2024-03-15 08:37:30.068 +00:00] [ERR] [42] MediaBrowser.Providers.Manager.ProviderManager: "AlbumProvider" failed in GetImageInfos for type "MusicAlbum" at "/media/Music/Pearl Jam/Lightning Bolt"
    System.NullReferenceException: Object reference not set to an instance of an object.
    at Jellyfin.Plugin.Fanart.Providers.AlbumProvider.AddImages(List1 list, String path, String releaseId, String releaseGroupId, CancellationToken cancellationToken)
    at Jellyfin.Plugin.Fanart.Providers.AlbumProvider.GetImages(BaseItem item, CancellationToken cancellationToken)
    at MediaBrowser.Providers.Manager.ProviderManager.GetImages(BaseItem item, IRemoteImageProvider provider, String preferredLanguage, Boolean includeAllLanguages, CancellationToken cancellationToken, Nullable
    1 type)
    [2024-03-15 08:37:33.376 +00:00] [INF] [31] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
    [2024-03-15 08:37:33.846 +00:00] [ERR] [53] MediaBrowser.Providers.Manager.ProviderManager: "AlbumProvider" failed in GetImageInfos for type "MusicAlbum" at "/media/Music/Frank Zappa/The Grand Wazoo"
    System.NullReferenceException: Object reference not set to an instance of an object.
    at Jellyfin.Plugin.Fanart.Providers.AlbumProvider.AddImages(List1 list, String path, String releaseId, String releaseGroupId, CancellationToken cancellationToken)
    at Jellyfin.Plugin.Fanart.Providers.AlbumProvider.GetImages(BaseItem item, CancellationToken cancellationToken)
    at MediaBrowser.Providers.Manager.ProviderManager.GetImages(BaseItem item, IRemoteImageProvider provider, String preferredLanguage, Boolean includeAllLanguages, CancellationToken cancellationToken, Nullable
    1 type)
    [2024-03-15 08:37:45.814 +00:00] [INF] [31] Emby.Server.Implementations.Session.SessionWebSocketListener: Lost 1 WebSockets.
    [2024-03-15 08:37:51.349 +00:00] [ERR] [41] MediaBrowser.Providers.Manager.ProviderManager: "AlbumProvider" failed in GetImageInfos for type "MusicAlbum" at "/media/Music/Frank Zappa/Joe's Garage Acts II & III"
    System.NullReferenceException: Object reference not set to an instance of an object.
    TheDreadPirate
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    Community Moderator

    Posts: 15,374
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #9
    2024-03-15, 07:40 PM
    Is your music properly tagged? It has the artist/album info embedded?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
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