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    Jellyfin Forum Support Troubleshooting Jellyfin struggling to play high quality files, crashing after a few minutes.

     
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    Jellyfin struggling to play high quality files, crashing after a few minutes.

    Sammeeeeeee
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    #1
    2024-03-24, 04:29 PM
    Hi

    I have jellyfin installed in a VM with 24 cores and 32GiB RAM (VM also used for Docker).

    Whenever I attempt to play higher quality files, jellyfin crashes after a few minutes. I haven't seen it struggle with lower quality media. 

    Here are some logs:
    FFmpeg.Transcode-2024-03-24_16-11-43_d48825174d455ae3ff859d8b28582853_ce3f3ebf.log
    upload_org.jellyfin.androidtv_0.16.7_20240324161053_d2befd034e424a3490e7ea55af1fe1f2.log
    Fmpeg.Transcode-2024-03-24_16-11-38_d48825174d455ae3ff859d8b28582853_dafa4555.log
    FFmpeg.DirectStream-2024-03-24_16-08-12_d48825174d455ae3ff859d8b28582853_dac7115f.log

    I cannot for the life of me figure out whats wrong. I've tried disabling plugins, different clients, hard resets etc, but it still crashes.

    Can someone enlighten me??  Slightly-frowning-face

    Thanks, Sam.
    Fate
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    #2
    2024-03-24, 09:24 PM
    Hm does it only crash on androidtv client? Because the direct stream and transcode logs seem fine.

    Or does really the jellyfin server crash?
    Sammeeeeeee
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    #3
    2024-03-24, 09:33 PM
    The jellyfin server service crashes, not the actual server itself. I can access the webui, but all I see is the background and spinning circle untill I restart the service.

    It also happens on other clients too. I've tried the jellyfin app and webui too, playing these files also caused crashes
    TheDreadPirate
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    #4
    2024-03-24, 10:09 PM
    I don't see anything wrong in your logs. Usually if you run out of disk space it would say so in the log. How much space does your OS disk have? Transcodes are written to /var/lib/jellyfin/transcodes.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Sammeeeeeee
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    #5
    2024-03-25, 08:38 AM
    128Gb virtual hardsisk, approx 30 which is used.
    Fate
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    #6
    2024-03-25, 01:16 PM
    Can you let it crash a few times and then show the last ~300 lines from journalctl?
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