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    Useful Links Forum Website GitHub Status Translation Features Team Rules Help Feeds
    Jellyfin Forum Support Troubleshooting JF folder locations

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    JF folder locations

    JF keeps crashing on RPI4b when navigating libraries
    noob
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    #1
    2024-06-24, 03:51 PM
    Hello,
     
    Apologies for my ignorance, I am not tech savvy and would really appreciate your guidance.
     
    I have Rasberry Pi 4B (yes, only after looking at troubleshooting, I realised that it is not recommended) and have installed Jellyfin via Docker.
     
    To ease the load on the CPU, I have switched off transcoding in user settings and in the process of transcoding all my library to MP4 if it is already not in that format.
     
    Yet, often, when I open JF either via web browser or the Ipad App and try to navigate to a desired film or episode, the RPi crashes and reboots. After 2nd or third attempt I can navigate to the desired media and play it.
     
    I do not believe that the reason is the CPU as it does have a temporary spike when initially launched, but the rest of the time it has low utilisation. 
     
    I assume that JF installed on the RPi SD card, but would like to check as the following directories are located on my my NAS (that uses hard drives):

    OMV>LotsOfData>Jellyfin>library/movies/tvseries.

    The  library,movies,tvseries folders were already there once JF was installed. I have been copying my media to the mentioned movies and tvseries folders. 
     
    I am not sure if the library folder should be located on the OS SD, rather than on the NAS hard drive, or I am doing something else wrong.
     
    Thank you!


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    TheDreadPirate
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    #2
    2024-06-24, 04:14 PM
    Can you share your jellyfin logs via pastebin?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    pcm
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    #3
    2024-06-24, 04:44 PM (This post was last modified: 2024-06-25, 12:29 AM by pcm. Edited 2 times in total.)
    Quote:I am not sure if the library folder should be located on the OS SD, rather than on the NAS hard drive, or I am doing something else wrong.

    As long as you're able to mount your NAS to your raspberry pi and attach it to your docker container running jellyfin you should be okay. Ofcourse you'll need to ensure that the jellyfin library is able to read the attached shared dir.

    Your Pi should not plain restart when you try to play. If you'd have an access issue with your NAS jellyfin would let you know about it instead of restarting.
    Your kernel is clearly panicking .. and you need to figure out why.

    Along with jellyfin logs that @DreadPirate requested, you should probably share syslog and dmesg logs of your Pi to better understand why it keeps restarting.
    noob
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    #4
    2024-06-25, 10:21 AM
    Hello,

    Thank you for your reply.

    Here are the JF logs. https://pastebin.com/5TmufuGc Let me know if there is no info to go on, I can create another crash Smiling-face

    Pi restarts when JF crashes when I navigate in the library. Agree it should not Smiling-face
    TheDreadPirate
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    #5
    2024-06-25, 02:16 PM
    I don't see anything out of the ordinary in the log you shared, but I also don't see any startup logs so I'm not sure the problem you described is in this log.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    pcm
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    #6
    2024-06-25, 03:54 PM
    you should look at your syslog and dmesg logs too... That will probably be a lot more informative because this is an OS or hardware issue.
    noob
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    #7
    2024-06-27, 10:42 AM
    Greetings!

    Apologies for the delay, was out and about. Thank you for reviewing!

    I just tried to replicate the problem twice. A bit different result -  it did not crash the RPi, but it was hanging. I copied the logs here https://pastebin.com/WGGwY8hG . I can see it says "Slow HTTP Response", but no idea what that actually means in terms of looking for fix. I monitored the RPi CPU and RAM utilisation - it was low.

    I then went in the third time to the same page I used to create the problem - it loaded fine. Then went to another one and then actually crashed my RPi and restarted JF. JF logs here
    https://pastebin.com/XFRRRJgz

    Thank you.
    TheDreadPirate
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    #8
    2024-06-27, 11:54 AM
    How much memory are you giving your container?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    noob
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    #9
    2024-06-27, 04:33 PM
    When the container was created there were no limits set. Checking it now, it shows 0b, so no limits.

    Here are the syslog from the JF container for the period when trying to crash it, between the unscheduled reboots https://pastebin.com/EC3Cnqi4
    TheDreadPirate
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    #10
    2024-06-27, 07:37 PM
    I don't see anything in the Jellyfin log that would indicate a Jellyfin specific problem. In fact, it looks completely normal.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
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