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    Jellyfin Forum Support Troubleshooting Media info not working after upgrade

     
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    Media info not working after upgrade

    Media info not working after upgrade
    xlbt
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    Posts: 2
    Threads: 1
    Joined: 2025 Feb
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    Country:France
    #1
    2025-02-17, 05:26 PM (This post was last modified: 2025-02-17, 05:33 PM by xlbt. Edited 3 times in total.)
    Hello,
    I upgraded my selfhosted server from 10.10.5 to 10.10.6 today and I have no more possibility to display "Media info".

    The version of Jellyfin : 10.10.6
    Your installation method : Debian repository
    Jellyfin Client : 1.11.1 (Flatpak)

    When I use the 3 dots on a media file with the Jellyfin client, an select "Media Info" there is no pop up.
    This problem is not present with a browser client.

    Thanks.
    theguymadmax
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    Community Moderator

    Posts: 1,219
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    Joined: 2024 Jun
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    #2
    2025-02-17, 05:40 PM
    Delete the whole JMP cache folder. It's usually located at /home/username/.cache/Jellyfin Media Player. Also, I've had better results with deb packages over the Flatpak releases for JMP.
    TheDreadPirate
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    Community Moderator

    Posts: 15,374
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #3
    2025-02-17, 05:42 PM
    Right click in the JMP interface and "reload". If that doesn't work, you can clear the JMP cache.

    Code:
    cd ~/.cache
    rm -rf "Jellyfin Media Player"

    I have the debian package for JMP installed, but I think the flatpak will also write to that cache directory.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
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    xlbt
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    Junior Member

    Posts: 2
    Threads: 1
    Joined: 2025 Feb
    Reputation: 0
    Country:France
    #4
    2025-02-17, 06:35 PM
    I removed ~/.var/app/com.github.iwalton3.jellyfin-media-player/cache/Jellyfin Media Player/
    and the Media info popup is back.

    Thanks a lot.
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