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    Jellyfin Forum Support General Questions Jellyfin - Playback Errorr

     
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    Jellyfin - Playback Errorr

    Playback failed due to a media player error.
    berny
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    Junior Member

    Posts: 2
    Threads: 1
    Joined: 2025 May
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    #1
    2025-05-07, 12:35 PM
    Hello, new to this forum so I hope I didnt mess up with the threads, if so feel free to correct me.
    I recently had problems with my Jellyfin media server, few weeks ago it worked fine but now it keeps giving me this error: "Playback failed due to a media player error".

    So, I have a NUC with a proxmox installed and Jellyfin relies on a CT with alpine linux, everything is dockerized and composed.
    I could transcode but I am new into this kind of stuff and I do not need it right now, maybe it will be my future thread.

    I am going to pastecopy the log files with the ffmpeg 

    -log: https://pastebin.com/bF8cVvCY

    -ffmpeg: https://pastebin.com/VRqQCADF

    Thank you a lot if you need further information feel free to ask.
    bitmap
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    Community Moderator

    Posts: 755
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    Joined: 2023 Jul
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    #2
    2025-05-07, 03:08 PM
    Your log indicates Jellyfin can't find the file(s) in question.

    Code:
    System.IO.FileNotFoundException: Could not find file '/Film/Arancia Meccanica.mkv'.
    File name: '/Film/Arancia Meccanica.mkv'

    Are you using network or remote storage of any kind? Are you certain your drives are mounted and available inside the container?
    Jellyfin 10.10.7 LSIO Docker | Ubuntu 24.04 LTS | i7-13700K | Arc A380 6 GB | 64 GB RAM | 79 TB Storage

    [Image: AIL4fc84QG6uSnTDEZiCCtosg7uAA8x9j1myFaFs...qL0Q=w2400]
    theomjones
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    Junior Member

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    #3
    2025-05-07, 04:26 PM
    Usually it's a permissions error. If you're using rclone, make sure to check that the rclone config isn't running as root.
    berny
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    Junior Member

    Posts: 2
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    Joined: 2025 May
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    #4
    2025-05-07, 07:32 PM
    (2025-05-07, 03:08 PM)bitmap Wrote: Your log indicates Jellyfin can't find the file(s) in question.

    Code:
    System.IO.FileNotFoundException: Could not find file '/Film/Arancia Meccanica.mkv'.
    File name: '/Film/Arancia Meccanica.mkv'

    Are you using network or remote storage of any kind? Are you certain your drives are mounted and available inside the container?


    I did not change anything since when it was working correctly, but I could try and reupload that.
    my files are stored in a smb server and it is mounted correctly with permission to write and read
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