Movie with 6 audio channels inaudible on Android

[zsolt-donca]

I have a movie with 6 audio channels (5+1), and on my Android phone (Pixel 7) the actor's voices are barely audible, while the ambient noise is really loud. It sounds like the wrong audio channels get played. Is there a way to fix this, or is this a bug/missing feature that I should report?

The same movie plays well on my LG WebOS TV (with the Jellyfin app), and on Jellyfin's web UI (using Firefox).

While playing on the Android app, the Playback Info show "Direct playing", with the original media having audio codec AAC LC, with 6 audio channels. The player is the Html Video Player. I tried setting "Maximum Allowed Audio Channels" to "Stereo" in the Playback settings, but it has no effect. Let me know if there is any other useful info that I could add.

[TheDreadPirate]

Can you give the Findroid app a try? If the sound is fine in Findroid, this may be worth submitting a bug ticket in github.

[bitmap]

I've noticed this behavior with FLAC audio, but never AAC. I have also noticed that "maximum audio channels" client settings are rarely (if ever) respected with regards to forcing transcoding. I avoid FLAC like the plague because of this problem. Can add fuel to the fire or try to recreate, but the only portion I'd be able to verify is the lack of client audio channel setting respect.

[cloaked1]

I was having the same problem. I've confirmed that findoid works fine while jellyfin does not (on Android, 5.x)