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    Jellyfin Forum Support Troubleshooting NVENC Transcode Error

     
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    NVENC Transcode Error

    Error with or without NVENC Transcoding after attempting to use
    sevenhree
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    Junior Member

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    Joined: 2025 Feb
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    Country:United States
    #1
    2025-02-08, 09:25 PM
    I am running Jellyfin on Unraid, and have followed everything on this guide: https://forum.jellyfin.org/t-gpu-transcoding-on-unraid. Now whether I use NVENC or disable it and use CPU, I get this message

    Playback Error
    Playback failed due to a fatal player error.

    I looked at my log and it shows this error:
    [13:22:46] [ERR] [31] MediaBrowser.MediaEncoding.Transcoding.TranscodeManager: FFmpeg exited with code 255
    [13:22:46] [ERR] [31] Jellyfin.Api.Middleware.ExceptionMiddleware: Error processing request. URL GET /videos/4a8a2700-3f2a-bb2c-fe57-e5669648abae/hls1/main/-1.mp4

    Jellyfin was playing fine before I tried to enable NVENC. Any help would be appreciated.
    TheDreadPirate
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    Community Moderator

    Posts: 15,374
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    Joined: 2023 Jun
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    Country:United States
    #2
    2025-02-10, 01:14 PM
    Can you share the full ffmpeg log?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
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