Playback Error when using shuffle

[johan-nl]

I have a problem with Jellyfin and it's really annoying. When going to my music collection, then show genres, for some genres I can't use the shuffle function, an error pops up saying: Playback error - Unable to find a valid media source to play. This happens using Firefox, the iOS app AND the Android app. Jellyfin 10.9.7 running on Debian 12 inside a VM. The shuffle function works fine for some genres. I hope someone has an idea how to fix this.

Thanks,

Johan

[TheDreadPirate]

Do the genres that have this issue only have a single entry in them?

[Host-in-the-Shell]

I have a similar issue which happens in the WebOS jellyfin app, Jellyfin Media Player and on a browser (Firefox). The particular genre I tried to shuffle has over 100 TV shows; furthermore, the problem happens with movies as well: my favorite genre, horror, has 671 films, and when I try to shuffle I get a Playback error immediately too, but mine says "No player found for the requested media" instead. Not sure if it's related, but wanted to mention it since it's similar but happening with TV Shows and Movies instead.

[TheDreadPirate]

Hmmm. I get the same error as Host-in-the-Shell.

@Host-in-the-Shell - I'm on my work PC and don't have access to the browser console. Can you open your browser dev console and see if you notice anything?

AFAICT, this message only occurs in this function in jellyfin-web.

https://github.com/jellyfin/jellyfin-web...r.js#L2523

It passes in the item(s) and play options, so one or both of those is not being passed in.

https://github.com/jellyfin/jellyfin-web...r.js#L2874

[Host-in-the-Shell]

Only message I got back that seems relevant was "No player found for the requested media: undefined main.jellyfin.bundle.js:2:142706".

[johan-nl]

TheDreadPirate: not entirely sure what you mean with one entry, but in a genre I tried today there are 4 albums in total, all MP3 format. I made a playlist consisting of a few songs off of all 4 albums and I can shuffle that fine.

[TheDreadPirate]

Go ahead and submit a github issue for jellyfin-web.

https://github.com/jellyfin/jellyfin-web/issues

[Host-in-the-Shell]

@TheDreadPirate Me or OP? If it's me, I don't use GitHub or any other Microsoft related services.

[Host-in-the-Shell]

Go ahead and submit a github issue for jellyfin-web.

https://github.com/jellyfin/jellyfin-web/issues

Sorry to bump this, but just asking again if this refers to my post or OPs, since I'm willing to dust off my abandoned github account to report the shuffle issue if needed.

[TheDreadPirate]

Either of you, really.