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    Jellyfin Forum Support Troubleshooting Playback has failed

     
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    Playback has failed

    Playback has failed because the media is not supported by this client.
    greekdroid
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    Junior Member

    Posts: 4
    Threads: 2
    Joined: 2024 Nov
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    Country:Switzerland
    #1
    2024-11-03, 12:17 PM
    Hello

    After updating Jellyfin to version 10.9.11, it is no longer possible to play audio and video files. It does not matter whether on the Android client or directly on the browser.
    I use a Synology DiskStation with version DSM 7.2.2 for the server.
    I also use the ffmpeg7 package. I have uninstalled all other versions of ffmpeg.

    What can I do to make the playback of files work again!

    Thank you very much for your support.
    TheDreadPirate
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    Community Moderator

    Posts: 15,375
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    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #2
    2024-11-03, 03:51 PM
    Can you share your jellyfin logs via pastebin?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    greekdroid
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    Junior Member

    Posts: 4
    Threads: 2
    Joined: 2024 Nov
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    Country:Switzerland
    #3
    2024-11-03, 09:01 PM
    Here are a few logs, can you do anything with them?

    Thanks for your help


    Attached Files
    .zip   log_20241103.log.zip (Size: 34.1 KB / Downloads: 38)
    .txt   FFmpeg.Transcode-2024-11-03_13-13-33_1e029df22536de409f2e87f26d3b54a8_69b79495.log3.11.2024 13-13.txt (Size: 6.99 KB / Downloads: 43)
    .txt   FFmpeg.Transcode-2024-11-03_13-13-33_1e029df22536de409f2e87f26d3b54a8_46a0d6b7.log.txt (Size: 6.96 KB / Downloads: 62)
    TheDreadPirate
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    Community Moderator

    Posts: 15,375
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #4
    2024-11-03, 10:01 PM
    Code:
    [in#0 @ 0x7fb66b7a4540] Error opening input: Permission denied

    System.UnauthorizedAccessException: Access to the path '/volume2/Multi-Media/photo/1 Mallorca - Traumhaus/Show 2/0.jpg' is denied.
    ---> System.IO.IOException: Permission denied

    System.UnauthorizedAccessException: Access to the path '/volume2/Multi-Media/music/Avicii/2010_ Seek Bromance/cover.jpg' is denied.
    ---> System.IO.IOException: Permission denied

    And so on. Jellyfin does not have permissions to your media.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    greekdroid
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    Junior Member

    Posts: 4
    Threads: 2
    Joined: 2024 Nov
    Reputation: 0
    Country:Switzerland
    #5
    2024-11-04, 08:50 PM
    Great many thanks.
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