2023-12-02, 03:09 PM
So, this has been a headscratcher for me and I can't seem to find anything anywhere that points to any kind of problem, but it's happened since day one of using Jellyfin and I'd love to solve it.
Opening the windows client, I'm able to connect to the server and browse the files with very little to no delay. Looks great, works great. Can download files with little delay as well. Then, when I click "Play"... more times than not, it just spins. No error message, no logged error message on the server, a spike in network activity as the request is sent on the server side... but that's it. It just loads no matter the file size, type, or anything.
The only way to "Fix it" is to close the app, reopen, and keep trying until it decides to start playing. There have been times where I've closed and reopened the app over 20 times before an episode of a show begins to play.
The server seems to log the connection request and connection closure, but no other errors or events. Nothing that says it got a request to start any kind of media. I do see this line once in a while, but I figure that's just a "A user is idle but we're keeping the connection active" kind of thing.
[2023-12-02 09:54:45.570 -05:00] [INF] [79] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
I've left basically everything on default install, only updating to have hardware encoding using a nvidia 3060. Jellyfin server is installed on an ssd, but the media files are on 7200rpm hard drives. Don't know if any of that matters, but front loading what little info I can think of that could be helpful.
I did also find that this happens with both the installed client, and the web client. But if I access the files on the server itself directly, any and all movies and shows play instantly without fail.
Opening the windows client, I'm able to connect to the server and browse the files with very little to no delay. Looks great, works great. Can download files with little delay as well. Then, when I click "Play"... more times than not, it just spins. No error message, no logged error message on the server, a spike in network activity as the request is sent on the server side... but that's it. It just loads no matter the file size, type, or anything.
The only way to "Fix it" is to close the app, reopen, and keep trying until it decides to start playing. There have been times where I've closed and reopened the app over 20 times before an episode of a show begins to play.
The server seems to log the connection request and connection closure, but no other errors or events. Nothing that says it got a request to start any kind of media. I do see this line once in a while, but I figure that's just a "A user is idle but we're keeping the connection active" kind of thing.
[2023-12-02 09:54:45.570 -05:00] [INF] [79] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
I've left basically everything on default install, only updating to have hardware encoding using a nvidia 3060. Jellyfin server is installed on an ssd, but the media files are on 7200rpm hard drives. Don't know if any of that matters, but front loading what little info I can think of that could be helpful.
I did also find that this happens with both the installed client, and the web client. But if I access the files on the server itself directly, any and all movies and shows play instantly without fail.
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