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    Jellyfin Forum Support Troubleshooting Playback Stops - LG WebOS – Audio Transcoding causes regular interruptions

     
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    Playback Stops - LG WebOS – Audio Transcoding causes regular interruptions

    Kamui
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    Junior Member

    Posts: 1
    Threads: 1
    Joined: 2025 Jul
    Reputation: 0
    #1
    Yesterday, 08:54 AM
    Hi everyone,
    I'm running into an issue when watching certain movies through Jellyfin, and I'm hoping someone can help or point me in the right direction.

    Problem Description
    I watched my second movie on my new Jellyfin System, this time playback stopped at irregular intervals — first after about 40 minutes, then again roughly every 5 minutes.
    After each stop, I had to exit the playback and restart the movie.

    In the admin dashboard, I saw that the audio track was incompatible with the client device (LG TV WebOS App), so Jellyfin transcodes the audio stream.

    (The movie I watched the day before was without any transcoding and ran without any problems.)

    However:
    • Server load was low throughout (CPU, disk, and network usage all normal)
    • Even after the audio transcode was fully completed, the playback continued to stop repeatedly

    System Details
    • Jellyfin Version: 10.10.7
    • Server OS: Windows 10 Enterprise
    • CPU: Intel Xeon E3-1271 v3 @ 3.60GHz
    • RAM: 16 GB
    • Storage: Server and transcoding cache both run on SSD
    • Client: LG TV (native WebOS Jellyfin App)
    • Transcoding settings: Default, untouched
    • Normal playback method: Direct Play over local network
    • Media file: 1080p x264 with DTS Audio

    Logs
    I didn’t find much in the logs, except for a recurring line:
    out#0/hls

    I’m not sure if that’s related, but it was logged around the time playback dropped.

    Questions
    • Is this kind of issue known with WebOS clients and transcoded audio?
    • Could the "out#0/hls" log message point to a stream packaging/segmenting problem?
    • Should I consider changing transcoding settings?
    • Is there any way to force Jellyfin to pre-transcode fully before playback starts? 
      (Although that probably wouldn't help either, because even after it had completely transcoded, it still froze.)
    Performance-wise the server should easily be able to handle this — which is why I’m confused.

    Any advice or suggestions would be greatly appreciated! Let me know if you need full logs or more system details. Thanks!


    Attached Files
    .txt   FFmpeg.DirectStream-2025-07-25_21-02-37_d15234e5f7457ffb16e61af399d42f62_ec2d142e.txt (Size: 139.28 KB / Downloads: 5)
    .txt   log_20250725.txt (Size: 192.23 KB / Downloads: 6)
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