jellyfin does not have permission to access the drive my movies are stored on?

[finalgirlfall]

okay, so, um:

my movie library is stored on /media/violet/pi1.0/, and my tv library is stored on /media/violet/pi2.0/. jellyfin is able to access my tv library just fine. the folder Movies is routed to is officially accurate--jellyfin just doesn't have access to the files! i've tried just about everything i can think of to give it access to the files, but it still doesn't, have access... i will list off what i've tried so far below.

• i've tried running ls -l file.ext on various files in my movie drive, but i don't think i quite understand the output to be honest! i do know that i do not see "jellyfin" in most of the assorted outputs, either as a user or as a group, which is not ideal...
  
• um, tried to use chmod &/ chown to retroactively(?) fix the permissions issues, but don't think either one really worked...
  
• (specifically, chmod -R 750 /media/violet/pi1.0/ and chown -R violet:jellyfin /media/violet/pi1.0/)
  

it is perhaps worth noting that the metadata for the Movies library is stored in a weird (and possibly invalid?) location as of ~february 21, 2025--i am not sure what caused this. according to jellyfin's Metadata Manager tab, Movies metadata is stored in /var/lib/jellyfin/metadataMovies, which is possibly related to this issue of jellyfin not being able to (see/find) my movie files... (for comparison, Shows metadata has been stored in /var/lib/jellyfin/root/default/Shows since february 21, 2025.)

assorted info:

• jellyfin version: 10.10.6
  
• jellyfin install method: Debian repository
  
• i am running jellyfin on a raspberry pi 3b+ that is running raspberry pi os 11 'bullseye'
  

please let me know if you need more info!! i will do my best to respond quickly...!!

[finalgirlfall]

i didn't realize the code blocks would display like that, agh! edited the post to remove them... um, so that's my problem. yeah.

[TheDreadPirate]

Is this a network share or a locally attached hard drive. If a local hard drive, did you manually mount the drive with /etc/fstab or are they auto mounted? Are there ACLs on the directories?

Code:

ls -ld  /media/violet/pi1.0  /media/violet/pi2.0