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    Jellyfin Forum Support Troubleshooting Media Scanning & Identification Shows not being found in Library

     
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    Shows not being found in Library

    AsaOiralume
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    #1
    5 hours ago (This post was last modified: 5 hours ago by AsaOiralume. Edited 1 time in total.)
    I feel like i'm missing something simple and/or dumb, but I have been struggling to find a working solution across google and these forums with this for hours.

    The setup (all of this is configured properly and working):
    - brand new VM running Ubuntu 24 Server
    - running Jellyfin 10.11.4 (and Caddy, but i doubt that's the issue)
    - raw ntfs drive passed through to the VM, mounted at /srv/space
    - using Windows and Chrome for the web interface for Jellyfin
    - 5 Shows in a folder added to the library, using proper naming convention - example: /srv/space/Anime/Angel Beats/Season 01/Angel Beats S01E01.mkv
    - /srv/space/Anime added to Library Folders list
    - file permissions configured with chmod -R 777 /srv/space/Anime

    What is expected to happen:
    - Scan All Libraries
    - All Shows, Seasons, and Episodes are added to the Media List for browsing/watching

    What's happening:
    - Scan All Libraries
    - Scan finishes after a few minutes
    - 0 episodes populate in the Media List
    - Wait 5 to 10 minutes
    - 1 to 3 episodes populate in the Media List (one per show, randomly selected, exact number doesn't seem likely to be an indicator of anything)
    - Wait 30 minutes
    - No additional episodes populate in the Media List
    - Attempting to watch the episodes that do populate succeeds flawlessly

    What I've tried/checked + Results, with a library clear between each:
    - Initial try | Results: 2 episodes populate
    - Suggestion: use new API key for client | Results: seems not applicable due to using web interface? i think? | Results: 3 episodes populate, after waiting 30 minutes only 2 episodes populated (down one from the 5 minute wait)
    - Suggestion: check read/write/execute perms for jellyfin on the drive | Results: 2 episodes populate
    - Suggestion: check naming convention follows documentation | Results: 1 episode populates
    - Have not found more suggestions

    Any ideas? Thanks in advance!


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