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    Jellyfin Forum Support Troubleshooting SOLVED: Avi files on appletv.

     
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    SOLVED: Avi files on appletv.

    Wafflasy
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    #1
    2023-10-02, 05:38 PM (This post was last modified: 2023-10-02, 05:42 PM by Wafflasy. Edited 1 time in total.)
    Hello all! I tried to play a .avi file on my appletv through swiftfin and it doesnt work, I was wondering if anyone knows how I might stream the .avi files I have on my appletv? If I even can
    Go to solution
    louis_irl
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    #2
    2023-10-02, 11:33 PM
    Does the video play on other devices or through the web UI? What sort of error are you getting in Swiftfin when you try to play it?
    Wafflasy
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    #3
    2023-10-03, 12:16 AM (This post was last modified: 2023-10-03, 12:23 AM by Wafflasy. Edited 1 time in total.)
    (2023-10-02, 11:33 PM)louis_irl Wrote: Does the video play on other devices or through the web UI?  What sort of error are you getting in Swiftfin when you try to play it?

    Ah sorry, I was wondering if I should've said this. It also doesnt play on the web ui and swiftfin doesnt give any error messages and just shows a black screen. The web ui says "This client isn't compatible with the media and the server isn't sending a compatible media format." when attempting to play it.
    TheDreadPirate
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    #4
    2023-10-03, 01:02 PM
    Can you share your jellyfin logs with us? And ffmpeg logs, if they exist? Sanitize WAN IPs and usernames then upload it to pastebin. Then share the link here.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Wafflasy
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    #5
    2024-01-06, 07:05 AM
    Painfully late reply and I am SO SORRY. It's slipped my mind for ages due to holidays coming around.
    Here's the log, I'm not quite 100% sure what you meant by sanitize and assume you meant censor them, I'll resend logs if you need me to.

    jellyfin.log - https://pastebin.com/0CrKKaWS
    FFmpeg.Transcode.log - https://pastebin.com/2vvrFc2y
    FFmpeg.Transcode.log - https://pastebin.com/sHuH1Bfr
    FFmpeg.Transcode.log - https://pastebin.com/zNKZTzgF

    Links go bottom(startup) to top(after attempting to play movie and going to logs area)

    (2023-10-03, 01:02 PM)TheDreadPirate Wrote: Can you share your jellyfin logs with us?  And ffmpeg logs, if they exist?  Sanitize WAN IPs and usernames then upload it to pastebin.  Then share the link here.
    TheDreadPirate
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    #6
    2024-01-06, 07:09 AM
    What are your server specs and OS? Looks like bare metal linux. What distro? You didn't fully setup your Intel GPU for transcoding.

    https://jellyfin.org/docs/general/admini...ion/intel/
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Wafflasy
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    #7
    2024-01-06, 07:13 AM
    (2024-01-06, 07:09 AM)TheDreadPirate Wrote: What are your server specs and OS?  Looks like bare metal linux.  What distro?  You didn't fully setup your Intel GPU for transcoding.

    https://jellyfin.org/docs/general/admini...ion/intel/

    Intel® Core™ i5-4570 CPU @ 3.20GHz
    16gb DDR3(I think, its been a bit since I bought it).
    No clue about the motherboard really. The PC is a Dell Precision T1700.
    Openmediavault 6.9.11-4 (Shaitan)
    TheDreadPirate
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    #8
    2024-01-06, 07:20 AM
    I think Haswell and older, you will need to use VAAPI instead of QSV. Still follow the debian/ubuntu section of that link I sent.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Wafflasy
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    #9
    2024-01-06, 07:32 AM
    (2024-01-06, 07:20 AM)TheDreadPirate Wrote: I think Haswell and older, you will need to use VAAPI instead of QSV.  Still follow the debian/ubuntu section of that link I sent.
    Switching to VAAPI fixed it! Thank you SO much!
    Looking at the link right now Thumbs-up
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