SOLVED: Can't add specific movie's metadata

[humanverification]

10.9.6
I'm trying to add metadata for the movie "Your Name."
I can Identify and search name+IMDB or other website's tags to bring up the correct movie, but when I select it there's a loading circle and then nothing changes. If I refresh my library it will sometimes change to some similarly named Chinese movie.
The folder names I've tried have been "Your Name.", "Your Name. (2016)", "Your Name. [imdbid-tt5311514]" along with variations excluding the "." from the title or using other website IDs.
I've refreshed and restarted the server a few times. This does not help.
Included is an image of what I see when I manually Identify the movie. Accepting it does nothing.
This is the only movie/show I'm having this issue with, the rest have all updated their metadata properly.

Thanks for your help.

[TheDreadPirate]

Can you share your jellyfin logs via pastebin?

Also, what are your metadata sources for this library and in what order? Screenshots of the library settings is fine.

[TheDreadPirate]

Actually, this might be a bug. I was able to replicate this. I realized even though Your Name in my library had the right image, it was using the TMDB and IMDB ID for the live action Your Name. And I see these logs after I provided the correct TMDB ID.

Code:

[2024-06-07 19:26:17.276 +00:00] [INF] Setting provider id's to item e97948ce-98f7-cb30-2217-5e9804532a35-"Your Name.": [("Tmdb": "372058"), ("Imdb": "tt5311514")]
[2024-06-07 19:26:17.289 +00:00] [ERR] Error processing request: "Directory not empty : '/var/lib/jellyfin/metadata/library/e9/e97948ce98f7cb3022175e9804532a35'". URL "POST" "/Items/RemoteSearch/Apply/e97948ce98f7cb3022175e9804532a35".
[2024-06-07 19:27:26.559 +00:00] [INF] WS "Client WAN" closed
[2024-06-07 19:27:27.859 +00:00] [INF] WS "Client WAN" request
[2024-06-07 19:27:28.397 +00:00] [INF] Creating image collage and saving to "/var/cache/jellyfin/temp/cf9a6fde1b364215848daa9a3197a083.png"
[2024-06-07 19:27:28.851 +00:00] [INF] Completed creation of image collage and saved to "/var/cache/jellyfin/temp/cf9a6fde1b364215848daa9a3197a083.png"
[2024-06-07 19:27:30.590 +00:00] [ERR] Error processing request: "Could not find file '/var/lib/jellyfin/metadata/library/e9/e97948ce98f7cb3022175e9804532a35/poster.jpg'". URL "GET" "/Items/e97948ce98f7cb3022175e9804532a35/Images/Primary".
[2024-06-07 19:27:43.864 +00:00] [ERR] Error processing request: "Could not find file '/var/lib/jellyfin/metadata/library/e9/e97948ce98f7cb3022175e9804532a35/poster.jpg'". URL "GET" "/Items/e97948ce98f7cb3022175e9804532a35/Images/Primary".

[TheDreadPirate]

I submitted a github issue. My symptoms are slightly different, but are possibly related.

https://github.com/jellyfin/jellyfin/issues/12023

Can you share your jellyfin logs via pastebin?

[humanverification]

My issue seems to be that I started adding movies to a library designated for shows. I attempted to change it to a movies+shows library which caused issues so I've separated into 2 libraries. Seems to be resolved now