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    Jellyfin Forum Support Troubleshooting Playback problem new setup

     
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    Playback problem new setup

    Cannot play anything since new fresh setup
    estarna
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    Posts: 13
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    Country:Canada
    #1
    2024-07-02, 04:10 PM (This post was last modified: 2024-07-02, 04:16 PM by estarna. Edited 2 times in total.)
    Hi, today I reinstalled as new a new instance of Jellyfin Server on my QNAP. I was working fine (about 90%) on my old setup. I decided to reinstalled it as new since I changed/play/messed-up my old setup.
    Setup is quite basic with libraries already on my QNAP. 

    I cannot play any files on Kodi (with the Jellyfin-Kodi addon), Jellyfin Media player on my Windows or any other client. So I guess it must be a setting on the server side. Maybe FFmpeg?

    I'm on 10.9.7

    User has full admin privilege.

    I want to join my log file, but it seems to large.

    Anyway, I put it there:

    https://filetransfer.io/data-package/SaE0qvcW#link

    Thanks for any cue!

    -Eric
    TheDreadPirate
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    #2
    2024-07-02, 04:22 PM (This post was last modified: 2024-07-02, 04:22 PM by TheDreadPirate.)
    I'm assuming you installed the QNAP "app" for jellyfin? The version of ffmpeg provided by it is waaaaay old.

    Code:
    [2024-07-02 09:35:09.333 -04:00] [INF] [6] MediaBrowser.MediaEncoding.Encoder.MediaEncoder: Found ffmpeg version "4.1"
    [2024-07-02 09:35:09.334 -04:00] [WRN] [6] MediaBrowser.MediaEncoding.Encoder.MediaEncoder: FFmpeg validation: The minimum recommended version is "4.4"
    [2024-07-02 09:35:09.334 -04:00] [WRN] [6] MediaBrowser.MediaEncoding.Encoder.MediaEncoder: FFmpeg: Failed version check: "ffmpeg"

    Pretty much everything is failing because Jellyfin heavily relies on it.

    You should use QNAP's docker capability to run the official docker image since we bundle ffmpeg 6 with it.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    estarna
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    Junior Member

    Posts: 13
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    Joined: 2023 Jul
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    Country:Canada
    #3
    2024-07-02, 04:57 PM
    Thanks I will try that!

    Appreciate the option.

    -Eric
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