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    Jellyfin Forum Support Troubleshooting SOLVED: Jellyfin mobile crash on launch on iOS 12.5.7

     
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    SOLVED: Jellyfin mobile crash on launch on iOS 12.5.7

    Jellyfin sudden stopped working on iOS 12.5.7
    gelukrait
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    Junior Member

    Posts: 2
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    Joined: 2025 Mar
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    #1
    2025-03-04, 06:10 AM (This post was last modified: 2025-03-06, 06:33 AM by gelukrait. Edited 1 time in total. Edit Reason: Update status resolved )
    The application worked fine on my Ipad Air since Sep 2024 until last 2 days. It was crashed and closed after 0.5 second after I clicked on the icon. I tried many different ways to resolve but non of them works:
    - Turn off-on the OS, still crash.
    - Delete the app, turn off-on the OS, reinstall from Appstore, still crash.
    - Select Settings > General > Ipad Storage > Offload app > Reinstall app, still crash.
    - Select Settings > General > Ipad Storage > Delete app, turn off-on the OS, reinstall from Appstore, still crash.

    I did all the tests above in both conditions server was on and off.

    My iPad's auto-update is on, and I'm not sure if the Jellyfin Mobile client on iOS got update 2 days ago. The update log was gone due to the reinstalling.

    I did searched and found out Emby client has the same issue, and the update from Emby arrived around same time.

    Emby same issue

    So, I really need the confirmation that is the problem from my end or the update if it was existed.

    Thanks in advanced!

    ---

    Edit: The bug was resolved after the update. Thank you for your excellent work!
    thornbill
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    Core Team

    Posts: 177
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    Joined: 2023 Jun
    Reputation: 8
    Country:United States
    #2
    2025-03-04, 07:23 AM
    If you could open an issue, that would be great: https://github.com/jellyfin/jellyfin-expo/issues

    I did see one other report of a crash but they didn’t provide any details. I will try to reproduce it in the emulator tomorrow.

    Emby issues are most likely irrelevant.
    [Image: thornbill?style=flat&logo=github]
    gelukrait
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    Joined: 2025 Mar
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    #3
    2025-03-04, 11:35 AM
    Thank you for your response, I added the new issue on github.
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