SOLVED: Movies Won't Stream, Getting "Server Error"

[LLStudio]

I recently turned my pc into a jellyfin server and I can stream music just fine. It reads the metadata of everything I have given it access to. However, when I try to play a movie, it tries and quits pretty quick, citing "Server Error".

I have no clue where to start. I am running it off of my desktop using Ubuntu 24.04 and have it connected to Tailscale.

[Efficient_Good_5784]

Can you share the following?

1. Your server logs
2. Do you have HWA enabled?
3. What CPU/GPU are you using if you do have HWA enabled.

[TheDreadPirate]

Can you share your jellyfin log and hardware specs?

[LLStudio]

Let's see if I can get it formatted right.
Ubuntu 24.04 LTS
Intel® Core™ i7-4770
16GiB DDR3 memory
Intel HD Graphics 4600 (HSW GT2) (It's integrated, the GT 705 on it was slowing everything down, so I removed it)
It's got 1TB of storage and a 2TB external drive that I am pulling the media from.
I believe I found the log at /opt/jellyfin/log, but it's quite long and I don't know how to post it without copy and pasting the whole thing here. I also don't know what HWA is

[Efficient_Good_5784]

HWA stands for Hardware Acceleration. As in, using the GPU or iGPU to transcode a video.

In your dashboard go to this location:

Dashboard > Playback > Transcoding

In transcoding, what HWA do you have enabled? QSV or VAAPI, or none?

If you do have HWA enabled, the following are the correct decoding settings:

Enable:
1. H264
2. MPEG2
3. VC1
4. VP8 (Linux only)

Disable:
1. HEVC
2. VP9
3. AV1
4. HEVC 10bit
5. VP9 10bit

As for encoding format options, do not check any as your CPU's iGPU doesn't support either HEVC or AV1.

And for the logs, you can either zip them up or paste them on pastebin and share the link here.

[LLStudio]

https://we.tl/t-CHrdn0mtZc

I made a link to the file using WeTransfer as Pastebin said the file was too large. I didn't realize those options shouldn't be checked, so I've unchecked them. I don't have hardware acceleration on mainly because I didn't want to have to do extra config stuff.

Sidebar question, do more modern cheap computers support HEVC? Most of what my phone records is in that format and I think it'd be nice to eventually have those on the server as well.

[Efficient_Good_5784]

Sidebar question, do more modern cheap computers support HEVC? Most of what my phone records is in that format and I think it'd be nice to eventually have those on the server as well.

That should be correct.
An easy way to tell for Intel CPUs is by googling the spec sheet of your CPU and cross referencing this wiki table: https://en.wikipedia.org/wiki/Intel_Quic...d_encoding

[LLStudio]

I'll make sure to save that and compare it to potential purchases in the future, thank you

[Efficient_Good_5784]

Looking at the logs, it seems like your server can't access the ffmpeg directory.

Can you describe how you installed Jellyfin?

[LLStudio]

I was having some trouble with ffmpeg. It says I have ffmpeg version 6.1.1-3ubuntu5, but I don't think that was the jellyfin specific library. Trying "sudo apt install jellyfin-ffmpeg6" as suggested from another forum post tells me that it cannot be found, and the generic .deb files don't mention noble. It sounds like the solution I need is in that post, but I can't figure out what command to put in the terminal or line to edit from the post.

https://forum.jellyfin.org/t-ubuntu-24-0...ort?page=2

edit: I installed it using the directions here: https://jellyfin.org/docs/general/instal...eric-amd64