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    Jellyfin Forum Support Troubleshooting SOLVED: Playback Error - Client isn't compatible with media

     
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    SOLVED: Playback Error - Client isn't compatible with media

    S7ewie
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    #1
    2023-12-24, 01:51 PM
    Hi all,

    Recently set up Jellyfin on my Unraid server using the linxserver container.

    Generally all working well, I've got lots of 4K HVEC movies and they're all playing perfectly in the Jellyfin windows client but in browser, on my TV and on my phone I keep getting the following error:

    Code:
    Playback Error

    This client isn't compatible with the media and the server isn't sending a compatible media format.

    I presume this points to a transcoding issue? How can I test if this is working? I have an intel i5-12400 which has Quick Sync. I've added a device with the path /dev/dri to the container parameters as advised in the linuxserver docs. I have it enabled in Jellyfin too. I've also installed intel-gpu-top but everything is sitting at 0%, not sure if this is to be expected when not transcoding but nothing happens when its supposed to be either so I imagine I've got it configured wrong.

    Any advice?
    Go to solution
    Serge K
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    #2
    2023-12-24, 02:03 PM
    in settings of Jellyfin server find Dashboard - Playback - Transcoding - Hardware acceleration
    S7ewie
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    #3
    2023-12-24, 02:45 PM
    (2023-12-24, 02:03 PM)Serge K Wrote: in settings of Jellyfin server find Dashboard - Playback - Transcoding - Hardware acceleration

    Yep, got that set to "Intel QuickSync (QSV)"
    S7ewie
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    #4
    2023-12-24, 03:40 PM
    Solved, needed to add environmental variable

    Code:
    DOCKER_MODS=linuxserver/mods:jellyfin-opencl-intel
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