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    Jellyfin Forum Support Troubleshooting SOLVED: Playback Error: Fatal Player Error

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    SOLVED: Playback Error: Fatal Player Error

    Certain videos I have show this error
    theguymadmax
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    #21
    2024-06-21, 02:39 AM (This post was last modified: 2024-06-21, 02:39 AM by theguymadmax.)
    Well, it's an mp4 file so you can change it back. Check the other that you changed. Did you have two copies of the same movie and just posted the wrong screenshot?
    i3laine
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    #22
    2024-06-21, 02:59 AM
    It's the only version I've ever had.

    But I think I may have found the problem. While I was double checking, I noticed that all the movies I'm having issue with were all encoded/ripped/whatever by the same person, Will1869, and were all parts of boxsets by that person. I went through all the movies I have in my Kids Movies folder, and only the ones tagged with that name were giving me issues. It's still strange, because they do play in VLC, but I deleted all the files I had, and redownloaded them from a different source, and all the new files work perfectly.
    theguymadmax
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    #23
    2024-06-21, 03:44 AM (This post was last modified: 2024-06-21, 04:08 AM by theguymadmax. Edited 3 times in total.)
    I just tried playing that file it threw up a bunch of warnings and I got the same fatal error message. There's a vob sub file in there that it didn't like. Once I removed it, the file was able to play.

    https://pastebin.com/fGA0RzKg

    You can use this command to strip out the sub from your file. Use powershell and update your paths and filenames

    Code:
    & '.\Program Files\Jellyfin\Server\ffmpeg.exe' -i "C:\Video\Kids Movies\Toy Story (1995)\Toy.Story.1995.1080p.BluRay.H264.AC3.DD5.1.mp4" -c:v copy -c:a copy -sn "c:\test\filename.mp4"
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    i3laine
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    #24
    2024-06-24, 01:39 PM
    (2024-06-21, 03:44 AM)theguymadmax Wrote: I just tried playing that file it threw up a bunch of warnings and I got the same fatal error message. There's a vob sub file in there that it didn't like. Once I removed it, the file was able to play.

    https://pastebin.com/fGA0RzKg

    You can use this command to strip out the sub from your file. Use powershell and update your paths and filenames

    Code:
    & '.\Program Files\Jellyfin\Server\ffmpeg.exe' -i "C:\Video\Kids Movies\Toy Story (1995)\Toy.Story.1995.1080p.BluRay.H264.AC3.DD5.1.mp4" -c:v copy -c:a copy -sn "c:\test\filename.mp4"

    Awesome, thank you very much. I did end up just getting different files, but for fun, I tried your solution and it worked for me as well.

    Thank you very much for your help,

    Blaine
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