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    Jellyfin Forum Support Troubleshooting Media Scanning & Identification SOLVED: Provider TheMovieDb failed to retrieve search results

     
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    SOLVED: Provider TheMovieDb failed to retrieve search results

    Cant update metadata for any title
    sgtnasty
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    Posts: 5
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    #1
    2025-02-08, 04:44 PM
    First the search times out on TheMovieDb, and I select the found title in IMDB, but it never updates the metadata or image.

    Running 
    Name         : jellyfin-server
    Version      : 10.10.5
    Release      : 1.fc40
    Architecture : x86_64
    Size         : 56 M
    Source       : jellyfin-10.10.5-1.fc40.src.rpm
    Repository   : @System
    From repo    : rpmfusion-free-updates
    Summary      : The Free Software Media System Server backend
    URL          : https://jellyfin.org
    License      : GPL-2.0-only
    Description  : The Jellyfin media server backend.

    on Fedora 40

    exception:
    https://privatebin.net/?4d4298643d649678...j348Rt1LP3
    Go to solution
    TheDreadPirate
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    Joined: 2023 Jun
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    Country:United States
    #2
    2025-02-10, 02:21 PM
    Can you repost the log to privatebin? I was busy over the weekend and your link has since expired.

    Also, can you share the output of this command?

    Code:
    curl -vvv https://image.tmdb.org/t/p/original/uqIVJR1fmkiwpcIsIcV0vxiyY4z.jpg -o /tmp/futurama.jpg
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    sgtnasty
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    #3
    2025-02-10, 02:58 PM
    output of curl command:
    https://privatebin.net/?629ba03b092ddd4d...qS4TaSWiXX

    output of original exception:
    https://privatebin.net/?94dc3f7564674cab...TfxSZeqwj5
    TheDreadPirate
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    Country:United States
    #4
    2025-02-10, 07:23 PM
    I'm assuming this happens with all movies and not just this one?

    Are you using a VPN? Something that TMDB might block?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    sgtnasty
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    #5
    2025-02-11, 08:15 PM (This post was last modified: 2025-02-11, 08:15 PM by sgtnasty.)
    that is correct
    it used to work before, but i dont recall the version number

    no VPN on the server
    TheDreadPirate
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    Posts: 15,374
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #6
    2025-02-12, 05:11 PM
    Is IPv6 enabled in Jellyfin? If not, try enabling it? Or go the other way and disable IPv6 in the OS for testing?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    1
    sgtnasty
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    Posts: 5
    Threads: 1
    Joined: 2025 Feb
    Reputation: 0
    #7
    2025-02-14, 03:10 PM
    Disabling IPv6 worked, I am now able to get metadata and save it. Thank you for your help and persistence.
    sgtnasty
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    Posts: 5
    Threads: 1
    Joined: 2025 Feb
    Reputation: 0
    #8
    2025-02-14, 04:31 PM
    Disabling IPv6 worked, I am now able to get metadata and save it. Thank you for your help and persistence.
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