SOLVED: Ubuntu: Library scans but no files are returned

[squirrely123]

Migrating from a Windows/JF install to a new Ubuntu install using the same usb drive.
Mounted drive and pointed JF to my Movies and TV folders. JF dashboard shows scan stuck at 48% and nothing ever shows up. If I look at the logs, I see the folders and movies are being scanned. Assuming it is a permissions issues, Ive copied a few guides but still havent resolved it.

if i do a ls -l for my mnt point i get:

drwxrwxrwx 1 root root 131072 Jan 16 12:02  Movies

i also have a samba share setup on this same ubuntu device and i can see and play my movies in windows with no problem

[TheDreadPirate]

Can you share your full jellyfin log via privatebin.net?

And what is the output of this command?

Code:

cat /proc/mounts

Only the line for your USB drive.

[squirrely123]

thank you for the reply

https://privatebin.net/?c08697d01838c99d...z6sRYPmmN1

originaly the volume was called New Volume and i thought spaces might be a problem so i used disks to rename the volume to sdb2

/dev/sdb2 /mnt/sdb2 fuseblk rw,nosuid,nodev,relatime,user_id=0,group_id=0,allow_other,blksize=4096 0 0

[TheDreadPirate]

Did you reconfigure your library? It was monitoring /mnt/sdb2/Movies then it was removed and /mnt/sdb2/11 was added. The "11" folder only has one movie in it, AFAICT.

[squirrely123]

i did. rather than having it try to scan through 500 movies. i created a new folder called 11 with a single movie so the library scan results would be quicker.

[TheDreadPirate]

Before this change, I didn't see any problems in the log. And the mount parameters look ok. The only thing that makes sense is that your server isn't able to access TMDB. IIRC, failures to access TMDB aren't logged.

What is the output of this command?

Code:

curl -vvv https://image.tmdb.org/t/p/original/uqIVJR1fmkiwpcIsIcV0vxiyY4z.jpg -o /tmp/futurama.jpg

[squirrely123]

https://privatebin.net/?ad4ba3a8074c105d#92n9BfPpdDm5S34rHefqrEoVJGri7zTPLyaEiSNsJD5S

i think it succesfully pinged

[squirrely123]

found a thread with a similar issue:

https://forum.jellyfin.org/t-media-ident...ot-working

when i do ping -c 4 api.themoviedb.org i get

PING api.themoviedb.org (2600:9000:2475:dc00:c:174a:c400:93a1) 56 data bytes

--- api.themoviedb.org ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3049ms

[TheDreadPirate]

Try enabling IPv6 in Jellyfin.  Dashboard > Networking.  Check IPv6 near the bottom. Save, restart jellyfin.

You may also need to enable IPv6 in your router and or OS.

What I think is happening is that you are getting DNS results for IPv6 addresses, but something is not configured for IPv6 support.

You other option is to go full IPv4 and disable everything IPv6.

[squirrely123]

disabling ipv6 on ubuntu seems to have fixed the issue. thank you for your troubleshooting