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    Jellyfin Forum Support Troubleshooting Source error on a certain file

     
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    Source error on a certain file

    I have been getting source errors on a specific device on playback with android, but not debian
    Feuerqualle
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    Junior Member

    Posts: 3
    Threads: 2
    Joined: 2024 Jan
    Reputation: 0
    #1
    2024-02-27, 06:31 PM
    Hello,
    I am having an issue where I cannot play a specific episode of a Blu-Ray rip in the Android app (it just says "source error"). It plays fine on Debian and if I use VLC on Android instead of the integrated player. The other episodes from the same disc also play fine. The episode is saved as a mkv, 8,16 Mbit/s, 23,98 fps, 1.920 × 1.080 (as are the others that are playing, although the bit-rate differs a little).

    The logs just show the following entries when trying to play back the episode on the integrated player in the Android app:

    Code:
    [DATETIME, TIMEZONE] [INF] User policy for "[JELLYFINUSER]". EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
    [DATETIME, TIMEZONE] [INF] StreamBuilder.BuildVideoItem( Profile="Jellyfin Android", Path="[PATHTOFILE/FILE].mkv", AudioStreamIndex=null, SubtitleStreamIndex=null ) => ( PlayMethod=D>
    [DATETIME, TIMEZONE] [INF] Playback stopped reported by app "Jellyfin Android" "2.6.0" playing "[EPISODE NAME]". Stopped at "0" ms

    There is no FFmpeg Log for this play attempt, but there is one for playing a different one (all of them seem to be for linux Playbacks thought):

    Code:
                                                               
    /videos/c63527c9-02e4-7f8f-5fdc-48fad9036440/live.m3u8

    {"Protocol":0,"Id":"c63527c902e47f8f5fdc48fad9036440","Path":"[FILE LOCATION]","EncoderPath":null,"EncoderProtocol":null,"Type":0,"Container":"mkv","Size":null,"Name":"[BEGINNING OF FILE NAME]>

    /usr/lib/jellyfin-ffmpeg/ffmpeg -analyzeduration 200M -init_hw_device vaapi=va:,kernel_driver=i915,driver=iHD -init_hw_device qsv=qs@va -filter_hw_device qs -autorotate 0 -i file:"[FILE LOCATION]>


    ffmpeg version 5.1.4-Jellyfin Copyright (c) 2000-2023 the FFmpeg developers
      built with gcc 11 (Ubuntu 11.4.0-1ubuntu1~22.04)
      configuration: --prefix=/usr/lib/jellyfin-ffmpeg --target-os=linux --extra-libs=-lfftw3f --extra-version=Jellyfin --disable-doc --disable-ffplay --disable-ptx-compression --disable-static --disable-libxcb --disable-sdl2 --disable-xli>
      libavutil      57. 28.100 / 57. 28.100
      libavcodec    59. 37.100 / 59. 37.100
      libavformat    59. 27.100 / 59. 27.100
      libavdevice    59.  7.100 / 59.  7.100
      libavfilter    8. 44.100 /  8. 44.100
      libswscale      6.  7.100 /  6.  7.100
      libswresample  4.  7.100 /  4.  7.100
      libpostproc    56.  6.100 / 56.  6.100
    [matroska,webm @ 0x55905b9a4840] Format matroska,webm detected only with low score of 1, misdetection possible!
    [matroska,webm @ 0x55905b9a4840] EBML header parsing failed
    file:[FILE LOCATION]: Invalid data found when processing input

    Server info:
    Jellyfin 10.8.13
    Ubuntu 22.04.4 LTS as an lxc on Proxmox 8.1.4
    2 GB Ram
    4 cores (intel 11th gen i9 moblie) with qsv passed through to jellyfin (and enabled)

    Transcode settings see in attachements.


    Attached Files Thumbnail(s)
       
    TheDreadPirate
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    Community Moderator

    Posts: 15,375
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    Joined: 2023 Jun
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    Country:United States
    #2
    2024-02-27, 09:48 PM
    This usually means there is something wrong with the video. Some players are more sensitive to bad files. VLC will play just about anything and just power through it.
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