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    Jellyfin Forum Support Troubleshooting Subtitle Offset

     
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    Subtitle Offset

    Subtitle Offset only shows for server owner
    jellyphishes
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    #1
    2025-04-05, 09:49 PM
    The subtitle offset is showing for me but no other users. I have also logged into their account in my browser watching the same movie and it does not show for me so its not a client issue.

    Is there anything i can do to enable it for other users? Is this like a permissions issue or something?
    TheDreadPirate
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    #2
    2025-04-05, 10:50 PM
    What version of Jellyfin are you running?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    jellyphishes
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    #3
    2025-04-06, 12:40 AM
    I am running 10.10.6
    TheDreadPirate
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    #4
    2025-04-06, 01:29 AM (This post was last modified: 2025-04-06, 01:55 AM by TheDreadPirate. Edited 1 time in total.)
    ***Disregard***
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    theguymadmax
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    Posts: 1,194
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    Joined: 2024 Jun
    Reputation: 61
    #5
    2025-04-06, 02:11 AM
    Offset can only works with text-based subtitle formats like SRT or VTT. Are you having issues with these formats?
    jellyphishes
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    Country:United Kingdom
    #6
    2025-04-06, 12:37 PM
    So the weird thing this, i load up a movie on my account and the subtitle offset works perfectly. If i then sign into their account load the same movie and same subtitles, there is no option for subtitle offset
    TheDreadPirate
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    Posts: 15,374
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    #7
    2025-04-06, 02:32 PM (This post was last modified: 2025-04-06, 02:32 PM by TheDreadPirate. Edited 1 time in total.)
    When you log into their account, is it from the same device? On my test instance, I logged into a non-admin test user and the offset option is still available to that test user. I tried toggling a bunch of user permissions and couldn't get it to NOT show the offset option.

    Is the video transcoding for them and burning in the subtitles? That is the only thing I can think of that would cause the offset option to not appear.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
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