subtitles no transcoding

[sandyshells]

Hi everyone having trouble seeing subtitles on android tv. Their suppose to be srt. files but somehow on the tv are show as ass. files not sure why. Recently download the plugin extraction subtitles but no change still no subtitles shown. Any suggestions from the experts.

[TheDreadPirate]

In the Jellyfin interface, what does "Media Info" show for the movie/show in question?

If you are familiar with the command line, what is the output of ffprobe on that file?

[sandyshells]

ok on original media info i have the following

container: mkv
size: 10.6 gb
bitrate: 9.0 mbps
video codec: h264 main
video bitrate: 7.8 mbps
video range type: SDR
Audio codec: AAC LC
audio bitrate: 320kbps
audio channels: 6
Audio sample rate 44100hz

just got ffmpeg and setup with command prompt but not sure what command to use

[TheDreadPirate]

Not from the playback interface.  From the main UI.

       

The command to get the full metadata info is simply

ffprobe /path/to/movie

[sandyshells]

i tried to post an image but i couldnt, kept getting error of format not supported. I will type it.

Video
Title 1080p H264 SDR
Codec H264
AVC Yes
Profile Main
Level 40
Resolution 1920x1080
Aspect ratio 2.40:1
Anamorphic: no
Interlaced : no
Framerate 23.976025
Bitrate 7768 kbps
Bit depth 8 bit
Video range SDR
color space bt709
color transfer bt709
color primaries bt709
pixel format yuv420p
Ref frames 1
NAL 4


Audio
Title Surround-English-AAC-5.1-Default
Language Eng
Codec AAC
AVC No
Profile LC
Layout 5.1
Channels 6ch
Bitrate 320kbps
Sample rate 44100 Hz
Default Yes
forced No
External No


Subtitle
Title Dut -ASS
Language dut
Codec ASS
AVC No
Default No
Forced No
External No

[TheDreadPirate]

Subtitle
Title Dut -ASS
Language dut
Codec ASS
AVC No
Default No
Forced No
External No

Looks like they are ASS subs.  Why did you think they would be SRT? Are you using OpenSubtitles or something?

[sandyshells]

from where i download it for some reason on my folder they end all in .srt

---

but then i use handbrake to set them together and on the charcode says UTF-8

[TheDreadPirate]

Ah. Ok. So you have external SRT subs. The media info function is only showing the embedded subtitle track. Same with ffprobe.

What are the file names for your external SRT subtitles? Do they conform with our documentation on external subtitle naming?

https://jellyfin.org/docs/general/server...rnal-files

[sandyshells]

file names of the external srt are written basically in the language following the .srt . Example english.srt , spanish.srt . With your previous link on external subtitle naming, I'm assuming that if i write them in the correct form they might work ?

[TheDreadPirate]

They should, yes. They need to be "movie name.en.srt" or whatever language abbreviation. The "movie name" needs to be exactly the same as the movie or show file name it is associated with.

So if you have the "Atomic Blonde" movie the files names would be

"Atomic Blonde.mkv"
"Atomic Blonde.en.srt"
"Atomic Blonde.jp.srt"

And so on.