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    Jellyfin Forum Support Troubleshooting Swiftfin IOS/ipad OS shows "Retrieving Media information" then goes black

     
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    Swiftfin IOS/ipad OS shows "Retrieving Media information" then goes black

    ryanfur
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    #1
    2025-02-24, 06:28 PM (This post was last modified: 2025-02-24, 06:33 PM by ryanfur. Edited 1 time in total.)
    When playing any media randomly my swiftfin just goes "Retrieving Media information" then goes black on the player and spins the loading circle forever or sometimes it will kick me back to the previos screen. 

    Log shows no errows and the media works just fine on the jellyfin web player.
    TheDreadPirate
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    #2
    2025-02-25, 02:36 PM
    What version of Swiftfin? 1.0.1? Or the version from TestFlight?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    ryanfur
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    #3
    2025-02-25, 03:49 PM
    (2025-02-25, 02:36 PM)TheDreadPirate Wrote: What version of Swiftfin?  1.0.1?  Or the version from TestFlight?

    The app store says the last update was to V1.2 4 months ago
    TheDreadPirate
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    #4
    2025-02-25, 03:58 PM
    Looks like this is a known issue.

    https://github.com/jellyfin/Swiftfin/issues/1183

    For the videos you have issues with, what codecs do they use?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    ryanfur
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    Junior Member

    Posts: 13
    Threads: 4
    Joined: 2025 Feb
    Reputation: 0
    Country:United States
    #5
    2025-02-25, 11:30 PM
    (2025-02-25, 03:58 PM)TheDreadPirate Wrote: Looks like this is a known issue.

    https://github.com/jellyfin/Swiftfin/issues/1183

    For the videos you have issues with, what codecs do they use?

    I'm thinking it might be something to do with tailscale. When im not home connected through tailscale it doesnt work. But when im at home still connected through tailscale it works just fine so i'm not sure why when im connected to tailscale but at my homenetwork it works but not on mobile data or other wifi.
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